Customer Service Representative (CSR)

Oferta confidencial; Mexicali; Presencial; MXN 223.000 - 357.000; Jornada completa

Descripción de la vacante

Oferta confidencial is seeking a Customer Service Representative (CSR) to provide operational support and order follow-up in a manufacturing setting. The CSR acts as the primary liaison between customers and internal departments to ensure accurate order processing, on-time deliveries, and high customer satisfaction.

The role requires 1–3 years in customer service or order management within manufacturing, strong coordination across teams, basic logistics understanding, ERP exposure, and good

Formación

• 1–3 years in Customer Service or Order Management within manufacturing.
• Experience coordinating with multiple internal departments.
• Basic understanding of manufacturing and logistics processes.
• ERP experience preferred; intermediate Excel skills.
• English language proficiency.

Responsabilidades

• Serve as the main contact for assigned customers.
• Provide order status updates related to production and deliveries.
• Enter, review, and update customer sales orders in the ERP system.
• Coordinate order changes based on customer requests and capacity.
• Collaborate with internal departments including quoting, planning, purchasing, warehouse, quality, logistics, shipping, and customs.
• Support resolution of customer issues, complaints, or delivery discrepancies.
• Assist with quotations, pricing information, delivery commitments, and documentation.
• Maintain accurate customer and order records.
• Support new customer and new product introductions.
• Track action items, meeting notes, and follow-ups with internal teams.
• Comply with safety regulations, internal procedures, and 5S standards.

Conocimientos

Customer service

Order management

Interdepartmental coordination

Excel

ERP system

English

Herramientas

ERP system

Excel

Descripción del empleo

Customer Service Representative (CSR) is responsible for providing operational customer support and order follow-up in a manufacturing environment. This position serves as the primary communication link between customers and internal departments to ensure accurate order processing, timely deliveries, and customer satisfaction.

Key Responsibilities

• Serve as the main point of contact for assigned customers.
• Provide order status updates related to production, delivery dates, shipments, and logistics.
• Enter, review, and update customer sales orders in the ERP system.
• Coordinate order changes based on customer requests and internal production capacity.
• Work closely with internal departments including:
• Quoting / Estimating
• Planning and Production
• Purchasing and Materials
• Warehouse
• Quality
• Logistics, Shipping, and Customs
• Support the resolution of customer issues, complaints, or delivery discrepancies.
• Assist with quotations, pricing information, delivery commitments, and documentation.
• Maintain accurate customer and order records.
• Support new customer and new product introductions.
• Track action items, meeting notes, and follow-ups with internal teams.
• Comply with safety regulations, internal procedures, and 5S standards.

Required Qualifications

• 1–3 years of experiencein Customer Service, Order Management, or similar roles within a manufacturing or industrial environment.
• Experience coordinating with multiple internal departments.
• Basic understanding of manufacturing and logistics processes.
• ERP system experience preferred.Intermediate Excel skills.
• English

Core Competencies

• Customer focus
• Strong follow-up and organizational skills
• Effective communication
• Ability to work under pressure
• Teamwork and collaboration