Customer Service Representative

Bison®; Reynosa; On-site; MXN 180,000 - 260,000; Full time

Job summary

Bison® in Reynosa, Mexico seeks a Customer Service Representative to support key customers and territories. Responsibilities include quoting, order review, data entry, portal management, and issue resolution for production orders.

The role requires a Bachelor’s degree, 3–5 years in a similar role, and bilingual Spanish-English with strong English proficiency. Excellent communication and multi-tasking are essential.

Qualifications

• Bachelor’s degree required.
• 3 - 5 years of experience in a similar position.
• Prior Customer Service experience required.
• Bilingual (Spanish – English). Solid command of the English language, written and spoken (required).
• Team player with excellent communication, interpersonal, problem-solving, organizational skills.
• Ability to multi-task and meet deadlines.
• Strong computer skills: Word, Excel, PowerPoint.
• Oracle experience a plus.
• Demonstrated ability to use AI tools to improve productivity and decision-making.

Responsibilities

• Interfaces with Customer Personnel via e-mail and telephone
• Interacts daily with internal departments including Engineering, Quality Assurance, Operations and Finance, and Business Development as required
• Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manage customer websites portals, and resolves customer issues
• Maintains files for quotations, orders, contracts, and documents for assigned customers, as applicable
• Creates and maintains playbook (spreadsheet, database, etc.) for unique contractual requirements for key customers
• Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs
• Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.
• Schedules and manages cross-functional meetings for customer issue resolution
• Makes recommendations to Management on customer opportunities and issues
• Ensures compliance to US Export Regulations

Skills

Bilingual Spanish-English

Communication skills

Problem solving

Organizational skills

Self-directed

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Oracle

Job description

Job Description

As the Customer Service Representative, you will be responsible for managing and supporting key customers and territories. Duties include, quoting, purchase order review, data entry and management, working with customer portals, resolving customer issues related to production orders, and office-based administration support for both internal and external customers.

As the Customer Service Representative, you will be responsible for managing and supporting key customers and territories. Duties include, quoting, purchase order review, data entry and management, working with customer portals, resolving customer issues related to production orders, and office-based administration support for both internal and external customers.

Position Responsibilities

• Interfaces with Customer Personnel via e-mail and telephone
• Interacts daily with internal departments including Engineering, Quality Assurance, Operations and Finance, and Business Development as required
• Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manage customer websites portals, and resolves customer issues
• Maintains files for quotations, orders, contracts, and documents for assigned customers, as applicable
• Creates and maintains playbook (spreadsheet, database, etc.) for unique contractual requirements for key customers
• Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs
• Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.
• Schedules and manages cross-functional meetings for customer issue resolution
• Makes recommendations to Management on customer opportunities and issues
• Ensures compliance to US Export Regulations

Skills & Experience

• Bachelor’s degree required.
• 3 - 5 years of experience in a similar position.
• Prior Customer Service experience required.
• Bilingual (Spanish – English). Solid command of the English language, written and spoken (required).
• Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Ability to work well under pressure, multi-task and meet deadlines.
• Strong computer skills are a must, to include: Word, Excel, Powerpoint;
• Oracle experience a plus.
• Demostrated ability and willingness to use AI tools to improve productivity, decision-making,work quality,and to reduce costs. The successful candidate must be able to indetify appropiate AI use cases and critically evaluate AI-generated outputs.