Customer Service Representative [Mezzanine]

Amphenol TCS de México, S.A. de C.V.; Mexicali; On-site; MXN 223,200 - 334,800; Full time

Job summary

Amphenol TCS de México, S.A. de C.V. is seeking a candidate responsible for customer relations, providing quotations, and managing delivery schedules. The ideal applicant should hold a bachelor's degree in Marketing, Business Administration, or Engineering and have at least 2 years of relevant experience.

The role requires strong communication and negotiation skills, with proficiency in English at 90%. Knowledge of Microsoft Office Suite and experience with MRP/Oracle systems are essential. Flexibility in scheduling and availability to travel are also required.

Qualifications

• Minimum of 2 years of experience in a similar position.
• Schedule flexibility.
• Availability to travel.
• 90% English proficiency.

Responsibilities

• Responsible for establishing the first contact with the customer.
• Provides committed delivery dates for the requested product.
• Provides quotations and official pricing to customers according to contracts.
• Receives customer orders.
• Provides updates and reschedules delivery dates.
• Collects customer satisfaction information and conducts service surveys.
• Performs forecast analysis for account managers.
• Manages internal company processes related to shipments.
• Maintains and builds good relationships with customers.

Skills

Advanced knowledge of Microsoft Office Suite

Excellent negotiation skills

Strong communication skills

Proactive and dynamic

Education

Bachelor’s degree in Marketing, Business Administration, or Engineering

Tools

MRP/Oracle systems

Job description

Responsibilities

• Responsible for establishing the first contact with the customer.
• Provides committed delivery dates for the requested product.
• Provides quotations and official pricing to customers according to contracts and/or negotiated prices.
• Receives customer orders.
• Provides updates and reschedules delivery dates.
• Collects customer satisfaction information and conducts service surveys.
• Provides and follows up on committed delivery dates.
• Performs forecast analysis for account managers.
• Manages internal company processes related to shipments.
• Maintains and builds good relationships with internal and external customers.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or Engineering.
• Minimum of 2 years of experience in a similar position.
• Proactive and dynamic.
• Advanced knowledge of Microsoft Office Suite.
• Schedule flexibility.
• Knowledge of MRP/Oracle systems.
• Excellent negotiation skills.
• Availability to travel.
• Strong communication skills.
• 90% English.