Customer Service Representative

Tata Consultancy Services; Región Centro; Presencial; MXN 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

TCS Cares Professional Services

Bring Your Buddy

Recognition for Performance

12 days of vacation

Christmas bonus

Pantry vouchers

Major medical insurance

Life Insurance

PTU

Descripción de la vacante

Tata Consultancy Services seeks a Customer Service Representative to be the first point of contact for customers from its Guadalajara office. The role emphasizes timely, accurate support across multiple channels, addressing inquiries and resolving issues with empathy and active listening.

Strong English skills, a minimum of one year in customer service, and the ability to work full-time onsite are required. TCS offers a comprehensive benefits package and career growth opportunities.

Formación

• Minimum high school diploma.
• Minimum 1 year of customer service experience.
• Advanced proficiency in English.
• Available for full-time work.

Responsabilidades

• You will serve as the first point of contact for customers, delivering timely, accurate support across multiple channels.
• You will address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.

Conocimientos

Customer service

Empathy

Active listening

Multitasking

Policy knowledge

Issue resolution

Stress management

English proficiency

Educación

High school diploma

Herramientas

CRM software

Multi-channel support tools

Descripción del empleo

Experience one of the biggest IT Service companies in the world!! Here you can transform your career!

Why join TCS?

Here at TCS we believe that people make the difference, that's why we live in a culture of unlimited learning full of opportunities for improvement and mutual development. The goal is to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Customer Service Representative who wants to learn and transform their career.

Job Role: Customer Service Representative

Job location: Guadalajara

Job Mode: Onsite (work from office)

In this role you will:

You will serve as the first point of contact for customers, delivering timely, accurate, support across multiple channels. You will address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.

Key Skills Required

• Proven Customer Support experience or experience as Client Service Representative
• Ability to appreciate the customers’ perspective showing empathy.
• Active listening to fully engage the customer with their concerns.
• Ability to multi-task ability to multi-task during customer interactions with multiple systems and resources.
• Understand policies and procedures and communicate them professionally to the customer.
• Acknowledging and resolving customer complaints/concerns
• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Able to manage stressful situations in customer Service

Person Specification

• Minimum High school Diploma
• Minimum 1 year of Customer Service Experience
• Advanced proficiency in English
• Available for full-time work

What do we offer?

TCS Benefits – Mexico:

• TCS Cares Professional Services
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• Recognition for Performance
• 12 days of vacation (increase in days according to law)
• Christmas bonus
• Pantry vouchers (extra to salary - delivered on a card)
• Major medical insurance (at no cost to you, additional beneficiaries at no cost: legally married couple and 2 children under 25)
• Life Insurance
• PTU [profit sharing] (according to law)

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, to build a TCS that respects individuality. Come to be a TCSer!