Onsite Customer Service Pro - Grow Career in Guadalajara

Tata Consultancy Services; Región Centro; Presencial; MXN 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

TCS Cares Professional Services

Bring Your Buddy

Recognition for Performance

12 days of vacation

Christmas bonus

Pantry vouchers

Major medical insurance

Life Insurance

PTU

Descripción de la vacante

Tata Consultancy Services seeks a Customer Service Representative to be the first point of contact for customers from its Guadalajara office. The role emphasizes timely, accurate support across multiple channels, addressing inquiries and resolving issues with empathy and active listening.

Strong English skills, a minimum of one year in customer service, and the ability to work full-time onsite are required. TCS offers a comprehensive benefits package and career growth opportunities.

Formación

• Minimum high school diploma.
• Minimum 1 year of customer service experience.
• Advanced proficiency in English.
• Available for full-time work.

Responsabilidades

• You will serve as the first point of contact for customers, delivering timely, accurate support across multiple channels.
• You will address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.

Conocimientos

Customer service

Empathy

Active listening

Multitasking

Policy knowledge

Issue resolution

Stress management

English proficiency

Educación

High school diploma

Herramientas

CRM software

Multi-channel support tools

Descripción del empleo

Tata Consultancy Services seeks a Customer Service Representative to be the first point of contact for customers from its Guadalajara office. The role emphasizes timely, accurate support across multiple channels, addressing inquiries and resolving issues with empathy and active listening.

Strong English skills, a minimum of one year in customer service, and the ability to work full-time onsite are required. TCS offers a comprehensive benefits package and career growth opportunities.