Customer Support Representative - Tijuana

TaskUs; Tijuana; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical expense insurance

Paid Birthday Leave

Food vouchers

School Tuition programs

Descripción de la vacante

TaskUs in Tijuana, Baja California is hiring a Customer Support Representative. This role involves providing excellent service to customers via phone, email, and chat. Tasks include issue resolution and documenting interactions effectively.

The company offers competitive benefits including medical insurance, paid time off starting at 21 days, and school tuition programs, presenting a supportive workplace that celebrates diversity.

Formación

• Must be willing to complete assessments that include a typing test of 25+ wpm.
• Great communication skills, written and orally.
• Must be adaptable and flexible.

Responsabilidades

• Research and resolve issues reported by clients.
• Manage and maintain a test lab of devices.
• Document customer interactions according to procedures.

Conocimientos

Great communication skills

Adaptability and flexibility

Customer service experience

Descripción del empleo

Job Description

What does a Customer Support Representative really do? Think of yourself as someone who will provide world‑class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top‑notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Support Representative.

As a Customer Support Representative, you will:

• Research and resolve issues reported by the client's end‑users via phone, email, and chat support.
• Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
• Ensure that all log‑in and passwords (both internal & external) are kept confidential.
• Document all information on customer interaction according to standard operating procedures.

TaskUs Will Provide

• Minor and Major medical expense insurance plus Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state.
• Paid Birthday Leave
• Paid Time Off starting at 21 days in your first year.
• Food vouchers of 220 MXN weekly.
• Life insurance
• Savings Fund
• School Tuition programs
• A World Class Experience...

Requirements

• Must be willing to complete assessments that include a typing test of 25+ wpm.
• Great communication skills, written and orally.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
• Must be at least 18 years of age.

Recommended

• Experience with customer service via phone, email, and live chat support is preferred but not required.
• Experience in customer service, sales, billing, collections, and technical support.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.