Customer Service Representative

Tata Consultancy Services; Santiago de Querétaro; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services in Querétaro is seeking a Customer Service Associate to deliver exceptional service, address inquiries, and resolve issues while maintaining a positive customer experience.

You will communicate across channels, document interactions, and contribute to retention by providing a solution-oriented approach in a fast-paced environment.

Formación

• High School or equivalent required.
• 1-3 years of experience in Customer Service or related role.
• Strong verbal and written English communication.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other channels.
• Provide accurate information about products, services, policies, and processes.
• Resolve customer concerns and complaints timely and effectively.
• Document customer interactions and maintain accurate records in company systems.
• Follow procedures to ensure compliance with service standards and quality requirements.
• Escalate complex issues to appropriate teams when needed.
• Track and follow up on customer requests until resolution.
• Build and maintain positive relationships through excellent service delivery.
• Support customer retention with a positive, solution-oriented experience.
• Identify trends and provide feedback for process improvements.
• Meet individual and team performance targets.

Conocimientos

Strong communication

English proficiency

Multitasking

Customer empathy

Educación

High School or equivalent

Herramientas

Microsoft Office

Descripción del empleo

The Customer Service Associate is responsible for delivering exceptional service and support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role acts as a key point of contact between the company and its customers, maintaining high levels of satisfaction while adhering to established service standards and processes.

The ideal candidate possesses strong communication skills, customer empathy, and the ability to manage multiple interactions in a dynamic environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, policies, and processes.
• Resolve customer concerns and complaints in a timely and effective manner.
• Document customer interactions and maintain accurate records within company systems.
• Follow established procedures to ensure compliance with service standards and quality requirements.
• Escalate complex issues to the appropriate teams when necessary.
• Track, monitor, and follow up on customer requests until resolution.
• Build and maintain positive relationships with customers through excellent service delivery.
• Support customer retention efforts by providing a positive and solution-oriented experience.
• Identify trends and recurring issues and provide feedback for process improvement initiatives.
• Meet individual and team performance targets.

Required Qualifications

• High School or equivalent work experience.
• 1-3 years of experience in Customer Service, Customer Support, Contact Center, Account Support, or a related role.
• Strong verbal and written communication skills in English.
• Excellent interpersonal and customer-facing skills.
• Ability to handle multiple tasks and prioritize workload effectively.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office applications.
• Ability to work in a fast-paced environment.

Other Considerations

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others.