Customer Service Consultant

Tata Consultancy Services; Santiago de Querétaro; Presencial; MXN 111.600 - 167.400; Jornada completa

Descripción de la vacante

A global consulting firm is seeking a Customer Service Representative in Querétaro, Mexico. The role requires advanced English communication skills and at least 1 year of customer service experience. Candidates must be able to engage positively with customers and handle multiple tasks efficiently. This is a full-time, on-site position offering a dynamic work environment.

Formación

• Minimum high school diploma.
• At least 1 year of Customer Service experience.
• Advanced proficiency in English.

Responsabilidades

• Engage with customers and address their concerns.
• Resolve customer complaints positively.
• Understand and communicate company policies.

Conocimientos

Advanced English communication skills

Customer Support experience

Active listening

Empathy

Multi-tasking

Educación

High school Diploma

Descripción del empleo

Overview

HR Professional | Global Talent Acquisition | LATAM Region – Role: Customer Service Representative. Role Type: Full time, On-site. Location: Queretaro, Mexico.

Responsibilities

• Advanced English communication skills,
• Proven Customer Support experience or experience as Client Service Representative,
• Ability to appreciate the customers’ perspective showing empathy,
• Active listening to fully engage the customer with their concerns,
• Ability to multi-task,
• Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources,
• Understand policies and procedures and communicate them professionally to the customer,
• Acknowledging and resolving customer complaints/concerns,
• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions,
• Resolve customers’ concerns and answer customers’ questions to your best ability,
• Able to manage stressful situations in customer Service Person.

Qualifications

• Minimum High school Diploma
• Minimum 1 year of Customer Service Experience
• Advanced proficiency in English
• Available for full-time work

If you're interested kindly share these details to [e-mail]

• Candidates name:
• Contact number:
• Email id:
• Total Years of experience:
• Relevant years of experience :
• Do you have previous experience in tata consultancy services:
• English speaking level : Basic, Intermediate and Advance
• Please share your updated CV