Customer Service Representative

SSG; Hermosillo; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

SSG is hiring a Customer Service Representative in Hermosillo, Sonora. This full-time, on-site role supports customers via calls, chats, and email, handling inquiries with professionalism and care.

You will work 11:00 AM–8:00 PM with two days off per week, and training may last up to 4 weeks. The position emphasizes reliability, excellent communication, and a customer-first mindset.

Formación

• Strong communication and customer service skills.
• Comfortable communicating through multiple channels.
• Ability to multitask and navigate different systems.
• Reliable attendance and punctuality.

Responsabilidades

• Provide professional and friendly customer service through calls, chats, and email.
• Resolve customer questions and concerns efficiently.
• Follow established processes and quality standards.
• Document customer interactions accurately.
• Deliver a positive customer experience across all communication channels.

Conocimientos

Customer service

Communication

Multitasking

Punctuality

Herramientas

CRM software

Descripción del empleo

Company Description

SSG is a growing organization focused on delivering reliable services and strong support to its customers. The company values professionalism, collaboration, and continuous improvement in all areas of operation. Team members are encouraged to contribute ideas, take ownership of their work, and support one another to achieve shared goals. SSG offers opportunities for development in a structured, customer-centric environment. The company is committed to maintaining a respectful, inclusive workplace where all employees can succeed.

Role Description

This full-time, on-site Customer Service Representative role is based in Hermosillo, SON. The Customer Service Representative will assist via — Calls, Chats & Email

We're looking for Customer Service Representatives to join our team and provide exceptional support across calls, chats, and email.

What you'll do

• Provide professional and friendly customer service through calls, chats, and email.
• Resolve customer questions and concerns efficiently.
• Follow established processes and quality standards.
• Document customer interactions accurately.
• Deliver a positive customer experience across all communication channels.

Schedule

• Full-time, on-site position
• 2 days off per week
• Must have availability between 11:00 AM and 8:00 PM
• Schedule may vary within this availability window.

Training

• Monday–Friday, 8:00 AM–5:00 PM
• Training may last up to 4 weeks.
• Candidates must have full availability for the training schedule.

What we're looking for

• Strong communication and customer service skills.
• Comfortable communicating through multiple channels.
• Ability to multitask and navigate different systems.
• Reliable attendance and punctuality.
• Availability to work on-site and accommodate the required schedule.

If you're customer-focused, reliable, and ready to grow your career in a dynamic environment, we'd love to hear from you!