Customer Service Representative – Hermosillo

ResultsCX; Hermosillo; On-site; MXN 179,000 - 223,000; Full time

Job summary

ResultsCX in Hermosillo, Mexico is hiring a Customer Service Representative to handle policy questions, payments, and account updates. You’ll work onsite, supporting callers nationwide with clear communication and problem-solving skills.

The role requires a high school diploma or GED, fluency in English and Spanish, and the ability to type 30 words per minute. Previous call center experience is preferred, and there is a base pay of MXN 16,000 with potential bonuses up to MXN 4,000, totaling up

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish.
• Typing speed of 30 WPM.
• Experience in a call center and ability to work onsite.

Responsibilities

• Assist customers with policy questions, payments, and account updates.
• Provide clear information and resolve issues in a calm, professional manner.
• Coordinate with nationwide callers using multiple systems to navigate inquiries.

Skills

Fluent English

Spanish

Typing 30 wpm

Call center experience

Education

High school diploma or GED

Job description

Customer Service Representative – Hermosillo

Full Location: Hermosillo - MX

Join our team in our Hermosillo, Mexico location!

Give me the basics!

• Availability: Full-time work, 5 days a week with 9.5-hour shifts, and 2 days OFF!
• Pay Expectation: Base: $16.000 + Bonus potential: $4.000 - Up to $20,000 MXP Monthly!
• *Pay rates vary by program fit during selection consideration.
• Education: High school diploma or GED required
• Language: Fluent in English, Spanish
• Typing Skills: Ability to type 30 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency and call center experience

What should I know for the Interview?

Our Auto Insurance Support Agents help high‑risk drivers navigate their coverage with confidence and care. You’ll assist customers with policy questions, payments, and account updates, making every interaction simple and stress‑free.

Working with callers nationwide, you’ll rely on strong communication, problem‑solving, and system‑navigation skills to provide clear, accurate information - especially when customers are dealing with urgent or stressful situations. Your calm, supportive approach helps people move forward with peace of mind! If you’re someone who enjoys helping others, feels comfortable having real, non‑scripted conversations, and thrives in a fast‑paced call center environment, this role gives you the tools and training to make a meaningful impact from day one.

Real Stories. Real Impact.

“One of our agents spoke with a customer recovering from a serious car accident who was struggling to keep up with bills after weeks out of work. His current insurance company quoted him a renewal rate so high that he didn’t think he would be able to afford coverage anymore. Without a car, he wouldn’t be able to attend physical therapy or return to work once he recovered.”

“Our agent listened, reviewed his situation, and found a policy that met his needs at a fraction of what he’d been quoted. The new plan kept him insured, allowed him to keep attending his appointments, and fit comfortably within his reduced budget.”

“Before ending the call, he told the agent, ‘You have no idea how much weight you just lifted off my shoulders.’ Moments like this show how much of a difference our agents make, especially when customers are navigating some of their most difficult moments.”

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

As an extrovert I want networking, collaboration, and socialization!

To Work At Our Hermosillo Site, You Need

• Reliable transportation to get to and from work daily
• Ability to work onsite for your shift at Avenida Cultura y Paseo de la ,, Plaza Pabellon Reforma Local C12, Hermosillo, Sonora, 83270. For agents who choose a shift starting before 7am or ending after 7pm local time, transportation can be provided!
• The type of personality that thrives on social connection, work events, in person mentoring, and uncapped career growth!

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.