Customer Service Invoicing Specialist

Agilent Technologies; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Agilent Technologies is seeking a Billing Operations Lead in Mexico City to manage end-to-end invoicing and ensure compliance with SAT CFDI 4.0 and Anexo 20. You will drive revenue recognition, cash flow and customer satisfaction while guiding a regional billing team.

The role requires leadership experience, SAP experience, and the ability to collaborate with Finance, Sales, Logistics and other functions to optimize order-to-cash processes.

Qualifications

• Fluent in English with strong verbal and written communication.
• Deep knowledge of Mexican tax regulations, SAT requirements, CFDI 4.0, and Anexo 20.
• Experience in Billing Operations, Order-to-Cash (O2C), Accounts Receivable, or Customer Operations.
• Proven leadership experience managing teams and workload prioritization.
• Strong SAP ECC and SAP CRM experience; ERP systems knowledge.
• Salesforce experience preferred.
• Experience leading Shipped Not Invoiced (SNI) portfolios and invoicing controls.
• Strong analytical, problem-solving, and collaboration skills.
• Ability to drive cross-functional alignment and strategic initiatives.

Responsibilities

• Own end-to-end billing from order acceptance to invoice issuance.
• Ensure compliance with Mexican tax regulations, SAT, CFDI 4.0, and Anexo 20.
• Lead SNI portfolio analysis, reporting, risk identification, and resolution of invoicing barriers to minimize revenue delays.
• Collaborate with Credit & Collections, REPSE, Finance, Logistics, Customer Service, Sales and other teams to resolve billing and invoicing issues.
• Coach and develop a billing operations team and drive process improvements.

Skills

English fluency

Leadership

Analytical thinking

Stakeholder collaboration

Tools

SAP ECC

SAP CRM

Salesforce

Job description

Job DescriptionServes as the primary lead for Billing Operations in Mexico, overseeing accurate and timely invoice generation while ensuring full compliance with Mexican tax regulations, SAT requirements, CFDI 4.0 standards, and Anexo 20 guidelines. Directs and coordinates end-to-end billing activities from order acceptance through invoice issuance, supporting revenue recognition, operational excellence, and customer satisfaction while maintaining adherence to internal controls and compliance requirements.

Job DescriptionServes as the primary lead for Billing Operations in Mexico, overseeing accurate and timely invoice generation while ensuring full compliance with Mexican tax regulations, SAT requirements, CFDI 4.0 standards, and Anexo 20 guidelines. Directs and coordinates end-to-end billing activities from order acceptance through invoice issuance, supporting revenue recognition, operational excellence, and customer satisfaction while maintaining adherence to internal controls and compliance requirements. Owns and drives the Shipped Not Invoiced (SNI) portfolio, leading analysis, reporting, risk identification, and resolution of invoicing barriers to minimize revenue delays and improve cash flow performance. Partners closely with Credit & Collections, REPSE, Finance, Logistics, Customer Service, Sales, and other commercial teams to resolve complex billing, tax, and invoicing issues, support collection efforts, and optimize the order-to-cash process. Leads, coaches, and develops a team responsible for billing operations, regulatory compliance, process execution, and continuous improvement initiatives. Plays a key role in regional and global projects focused on invoicing, automation, compliance, operational efficiency, and scalable process improvements that strengthen business performance and the customer experience.
Qualifications

• Fluent in English with strong verbal and written communication skills.
• Strong knowledge of Mexican tax regulations, SAT requirements, CFDI 4.0 standards, electronic invoicing processes, and Anexo 20 guidelines.
• Proven experience in Billing Operations, Order-to-Cash (O2C), Accounts Receivable, or Customer Operations environments.
• Demonstrated leadership experience managing and developing teams, including workload prioritization, performance management, coaching, and employee development.
• Strong working knowledge of SAP ECC and SAP CRM.
• Experience utilizing ERP systems within complex multinational organizations.
• Salesforce experience preferred.
• Experience managing Shipped Not Invoiced (SNI) portfolios, invoicing controls, revenue-related reporting, and issue resolution.
• Strong analytical, critical thinking, and problem-solving skills with the ability to identify root causes and implement sustainable corrective actions.
• Proven ability to collaborate effectively with Finance, Credit & Collections, Logistics, Customer Service, Sales, Compliance, and other key stakeholders.
• Experience leading process improvement, automation, compliance, and operational excellence initiatives that drive efficiency and business results.
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Office applications, particularly Excel, reporting tools, and data analysis.
• Ability to influence stakeholders, drive cross-functional alignment, and support strategic business objectives in a dynamic environment.
  

Additional DetailsThis job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:No

Shift:Day

Duration:No End Date

Job Function:Customer Service