Customer Service Invoicing Specialist

Agilent Technologies Mexico; Ciudad de México; On-site; MXN 1,000,000 - 1,400,000; Full time

Job summary

Agilent Technologies Mexico is seeking a seasoned leader to own and drive Billing Operations in Mexico. You will oversee end-to-end invoicing in line with CFDI 4.0 and SAT requirements, manage the Shipped Not Invoiced (SNI) portfolio, and coordinate with Finance, Credit & Collections, Logistics, Sales, and Customer Service to ensure accurate and timely invoicing.

The role requires strong English communication, deep knowledge of Mexican tax regulations, and a proven track record in O2C with SAP

Qualifications

• Experience in Billing Operations, Order-to-Cash (O2C), Accounts Receivable, or Customer Operations environments.
• Leadership experience managing and developing teams, including workload prioritization and coaching.
• Strong knowledge of SAP ECC/SAP CRM and ERP systems in a multinational context.
• Experience handling Shipped Not Invoiced (SNI) portfolios and invoicing controls.

Responsibilities

• Lead end-to-end billing activities from order acceptance to invoice issuance.
• Ensure compliance with Mexican tax regulations, CFDI 4.0 standards, SAT requirements, and Anexo 20 guidelines.
• Drive process improvements, automation, and operational excellence in O2C/billing.
• Collaborate with Finance, Credit & Collections, Logistics, Sales, and other stakeholders to resolve billing issues.

Skills

Leadership

Analytical thinking

Problem solving

Fluent English

Cross-functional collaboration

Tools

SAP ECC

SAP CRM

ERP systems

Salesforce

Job description

Job DescriptionServes as the primary lead for Billing Operations in Mexico, overseeing accurate and timely invoice generation while ensuring full compliance with Mexican tax regulations, SAT requirements, CFDI 4.0 standards, and Anexo 20 guidelines. Directs and coordinates end-to-end billing activities from order acceptance through invoice issuance, supporting revenue recognition, operational excellence, and customer satisfaction while maintaining adherence to internal controls and compliance requirements.Owns and drives the Shipped Not Invoiced (SNI) portfolio, leading analysis, reporting, risk identification, and resolution of invoicing barriers to minimize revenue delays and improve cash flow performance. Partners closely with Credit & Collections, REPSE, Finance, Logistics, Customer Service, Sales, and other commercial teams to resolve complex billing, tax, and invoicing issues, support collection efforts, and optimize the order-to-cash process.Leads, coaches, and develops a team responsible for billing operations, regulatory compliance, process execution, and continuous improvement initiatives. Plays a key role in regional and global projects focused on invoicing, automation, compliance, operational efficiency, and scalable process improvements that strengthen business performance and the customer experience.QualificationsFluent in English with strong verbal and written communication skills.Strong knowledge of Mexican tax regulations, SAT requirements, CFDI 4.0 standards, electronic invoicing processes, and Anexo 20 guidelines.Proven experience in Billing Operations, Order-to-Cash (O2C), Accounts Receivable, or Customer Operations environments.Demonstrated leadership experience managing and developing teams, including workload prioritization, performance management, coaching, and employee development.Strong working knowledge of SAP ECC and SAP CRM.Experience utilizing ERP systems within complex multinational organizations.Salesforce experience preferred.Experience managing Shipped Not Invoiced (SNI) portfolios, invoicing controls, revenue-related reporting, and issue resolution.Strong analytical, critical thinking, and problem-solving skills with the ability to identify root causes and implement sustainable corrective actions.Proven ability to collaborate effectively with Finance, Credit & Collections, Logistics, Customer Service, Sales, Compliance, and other key stakeholders.Experience leading process improvement, automation, compliance, and operational excellence initiatives that drive efficiency and business results.Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.Advanced proficiency in Microsoft Office applications, particularly Excel, reporting tools, and data analysis.Ability to influence stakeholders, drive cross-functional alignment, and support strategic business objectives in a dynamic environment.Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:NoShift:DayDuration:No End DateJob Function:Customer Service