Customer Service Executive

Hexaware Technologies; Monterrey; On-site; MXN 167,000 - 179,000; Full time

Benefits offered by this job

Food vouchers

Company bonus

Legal benefits

Minor Medical Insurance

Nutritional Wellness Program

Psychological Wellness Support

Professional training and growth

Job summary

Hexaware Technologies in Monterrey invites fresh graduates to start their careers in customer service. You will handle inquiries via phone and email, learn professional communication, and deliver meaningful customer experiences from day one.

No extensive experience required—just the right attitude and willingness to learn. Final salary offers will be determined after the first interview.

Qualifications

• High School Diploma or equivalent.
• Advanced English Skills (B2+ or higher).
• Basic computer skills and typing proficiency.
• Strong verbal and written communication skills.
• Active listening and customer-focused mindset.
• Confidence speaking on the phone and engaging with customers.

Responsibilities

• Deliver exceptional customer support through phone, email, and other communication channels.
• Understand customer concerns and identify the root cause to provide effective solutions.
• Handle challenging situations with empathy, patience, and professionalism.
• Transform customer concerns into positive experiences.
• Build strong customer relationships and increase customer satisfaction.
• Become a trusted voice for our customers and help strengthen our brand.

Skills

Advanced English (B2+)

Verbal communication

Written communication

Active listening

Phone & email support

Education

High School Diploma or equivalent

Job description

Start Your Career with Us

Join a dynamic team where you'll gain valuable customer service experience, develop professional communication skills, and create meaningful customer experiences every day. No extensive experience required, just the right attitude and willingness to learn!

What You'll Do

• Deliver exceptional customer support through phone, email, and other communication channels


• Understand customer concerns and identify the root cause to provide effective solutions


• Handle challenging situations with empathy, patience, and professionalism


• Transform customer concerns into positive experiences


• Build strong customer relationships and increase customer satisfaction


• Become a trusted voice for our customers and help strengthen our brand

Compensation & Benefits

Monthly Compensation Package

• Base Salary: $15,000 - $16,000 MXN (before taxes)


• Food Vouchers: $1,069 MXN monthly


• Company Bonus: $220 MXN monthly

Additional Benefits

• Legal benefits and above-the-law benefits


• Minor Medical Insurance Plan


• Monthly Nutritional Wellness Program


• Monthly Psychological Wellness Support


• Professional training and growth opportunities

Final salary offer will be determined after the first interview stage.

What We're Looking For

Required Qualifications

• High School Diploma or equivalent


• Advanced English Skills (B2+ or higher)


• Basic computer skills and typing proficiency


• Strong verbal and written communication skills


• Active listening and customer-focused mindset


• Confidence speaking on the phone and engaging with customers

Experience

• Freshers are encouraged to apply!


• 0-1 year of customer service or call center experience is a plus, but not required


• Recent graduates looking to launch their careers are welcome

Why Join Us?

• Excellent opportunity for fresh graduates


• Gain valuable international customer service experience


• Develop professional communication and problem-solving skills


• Supportive team environment


• Career growth and advancement opportunities
  
• Work with a globally recognized organization