Bilingual Customer Service Agent - English

TTEC; Ecatepec de Morelos; On-site; MXN 197,000 - 236,000; Full time

Benefits offered by this job

On-site medical service

Life insurance

Restaurant vouchers (onsite cafeteria)

Tuition reimbursement

Training opportunities

Employee Resource Groups

Job summary

TTEC’s award-winning employment experience invites you to join as a Bilingual Customer Service Representative – Spanish-English in Mexico City. You’ll bring humanity to business, providing timely support and solutions to customers.

This role requires advanced English and Spanish, on-site work in Mexico City, and flexible scheduling to cover evenings and weekends. TTEC offers extensive training and development opportunities, plus competitive benefits.

Qualifications

• At least 1 year of recent customer service experience.
• Advanced English and Spanish (written and spoken).
• Willing to work evenings and weekends.
• Based in Mexico City or nearby.

Responsibilities

• Answer incoming communications from customers.
• Research to provide answers and resolve issues.

Skills

Customer service

Bilingual English-Spanish

Multitasking

MS Windows

Flexible scheduling

Tools

Microsoft Windows

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

What You Can Expect

• Up to $19,360MXN based on skills and the candidate’s qualifications for the program, including additional bonuses based on your performance
• Unique benefits that include medical service on-site, life insurance, flexible restaurant vouchers that can be used in our onsite cafeteria or fun local hangouts, just to name a few
• Leaders and coworkers who are supportive of your career and professional development with 1000s of free training opportunities, opportunity for tuition reimbursements and an inclusive culture (check out our Employee Resource Groups like Women in Leader)
• Pus a community-minded organization where giving back is encouraged (TTEC Foundation grants supporting local education are fully-driven by employees)

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• At least 1 year of recent experience in Customer Service
• Advanced English and Spanish both written and spoken
• Open availability to work any shift, including evenings and weekends
• Ability to navigate through several web applications simultaneously (multitask)
• Competency using Microsoft Windows
• Currently live in Mexico City or the immediate surroundings

Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to the Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

Requerimientos- Educación mínima: Educación media superior -Bachillerato General

• años de experiencia
• Idiomas: Inglés
• Edad: A partir de 18 años
• Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante