Temporary Back Office Customer Service Representative

Helpware Inc.; Región Centro; On-site; MXN 162,000 - 195,000; Full time

Benefits offered by this job

8% Savings Fund

Food vouchers

Major Medical Insurance

Paid training

Full law benefits

Job summary

Helpware Inc. is seeking a Temporary Back Office Customer Service Representative for Guadalajara in a hybrid setup. The role focuses on delivering excellent customer experiences via email and text, with emphasis on listening, understanding, and resolving issues to ensure a smooth shopping journey.

You’ll work evenings and weekends, use Zendesk, and collaborate with the team to identify pain points, trends, and opportunities to improve service. A strong communicator with empathy will thrive here.

Qualifications

• Proficient in written and verbal English.
• 1–3 years in ecommerce customer service.
• Evenings/weekends availability preferred.
• Experience with Zendesk is required.
• Empathetic written communication skills.
• Fast learner of internal systems and processes.
• Detail-oriented with a deliberate pace.
• Emotionally intelligent, solution-oriented communication.
• Lifelong learner, adaptable.
• Positive, selfless attitude.

Responsibilities

• Respond to customer comments and questions over email and text.
• Maintain communication with our Customer Service Manager to identify customer pain points.
• Collaborate with customer service colleagues to identify and track issues and trends to improve the customer experience.

Skills

Customer service

English proficiency

Communication

Problem solving

Tools

Zendesk

Job description

Temporary Back Office Customer Service Representative | Guadalajara | Hybrid

$16,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance

Here’s the deal!

Great customer experiences don’t happen by accident. They happen when someone listens, understands, and genuinely cares about getting things right. As a Customer Experience Associate, you’ll be the voice behind every email and text conversation, helping customers navigate their shopping experience with confidence. You’ll answer questions, resolve concerns, and make sure every interaction feels personal, thoughtful, and effortless. If you’re a strong communicator who loves solving problems, pays attention to the details, and thrives in a fast-moving environment, this is your chance to make an impact.

Your day-to-day!

• Respond to customer comments and questions over email and text.
• Maintain constant communication with our Customer Service Manager to identify customer pain points.
• Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience.

What you need

• Proficient in written and verbal English.
• 1-3 years of experience in a customer service role at an e-commerce company; start-up and subscription experience is a plus.
• The ability to work evenings and weekends highly preferred.
• Experience with Zendesk is a requirement.
• Exceptional and empathetic written communication skills.
• Ability to learn multiple internal systems and processes quickly.
• Detail-oriented with a deliberate pace.
• Emotionally intelligent, solution-oriented communication.
• A love of learning and the ability to keep up with a constantly changing environment
• A motivated, positive, and selfless attitude.

What you get

• $16,000 MXN gross monthly salary
• Paid training
• Full law benefits
• 8% Savings Fund
• $1,000 MXN monthly food vouchers after 2 months
• Major Medical Insurance after 3 months