Customer Service Aftermarket

MWC de México, S. de R.L. de C.V.; Saltillo; Presencial; MXN 279.000 - 424.000; Jornada completa

Descripción de la vacante

Commercial Vehicle Group in Saltillo (Mexico) seeks a dedicated Customer Service Representative for its Aftermarket team. You will support customers with inquiries about seating products, manage aftermarket orders, and strive for top-tier satisfaction.

The role requires strong communication, a customer-first mindset, and experience in a similar role. You will collaborate across sales, logistics, and technical support to ensure accurate orders and positive, lasting relationships.

Formación

• 3+ years in a customer service role, ideally in manufacturing or automotive.
• Experience with aftermarket services is a plus.
• Proficient English; strong verbal and written communication.
• CRM and MS Office proficiency.

Responsabilidades

• Respond to customer inquiries via phone, email, and other channels.
• Process and manage aftermarket orders, tracking and follow-up.
• Resolve customer complaints with internal teams to ensure satisfaction.
• Maintain CRM records of interactions, orders, and issues.
• Collaborate with sales, logistics, and technical support for smooth processing of requests.
• Develop and maintain long-term relationships with customers.
• Identify and suggest improvements to processes within the customer service function.

Conocimientos

Excellent communication

Customer-focused

Problem solving

Organizational skills

Multi-tasking

Team collaboration

Educación

College degree in business / communications or related field

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Job Summary

We are seeking a dedicated and detail-oriented Customer Service Representative to join our Aftermarket team. This role will involve supporting customers with inquiries related to our seating products, managing aftermarket orders, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, a customer-first attitude, and experience in a similar role.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information regarding aftermarket products and services.
• Order Management: Process and manage aftermarket orders, including order entry, tracking, and follow-up to ensure on-time delivery.
• Problem Resolution: Handle customer complaints and issues, working closely with internal teams to resolve problems and ensure customer satisfaction.
• Product Knowledge: Maintain a deep understanding of the company’s seating products and aftermarket offerings to provide expert advice and support to customers.
• Documentation: Maintain accurate records of customer interactions, orders, and issues in the company’s CRM system.
• Team Collaboration: Work closely with the sales, logistics, and technical support teams to ensure smooth processing of aftermarket requests.
• Customer Retention: Develop and maintain strong relationships with customers, focusing on long-term satisfaction and repeat business.
• Continuous Improvement: Identify areas for process improvement within the customer service function and suggest enhancements.

Qualifications

• Education: College degree in business, communications, or a related field is a plus.
• Experience: 3+ years of experience in a customer service role, preferably in the manufacturing or automotive industry.
• Experience with aftermarket services is a plus.
• English: Proficient.
• Skills: Strong verbal and written communication skills. Excellent problem-solving abilities and attention to detail. Proficiency in CRM software and Microsoft Office Suite. Ability to manage multiple tasks and prioritize effectively.
• Attributes: Customer-focused mindset with a positive attitude. Ability to work independently and as part of a team. Strong organizational skills and ability to handle high-pressure situations.

Equal Opportunity Statement

Commercial Vehicle Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Additional Equal Opportunity Statement

CVG IS AN EQUAL OPPORTUNITY EMPLOYER Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

Visa Sponsorship

At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.

Company Description

Commercial Vehicle Group (CVG) is a global supplier with diverse design, engineering, and manufacturing capabilities, partnering with customers across multiple industries to meet the needs of an increasingly automated and more environmentally conscious world.