Production Planner and Customer Service

MWC de México, S. de R.L. de C.V.; Saltillo; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Commercial Vehicle Group, Inc. is seeking an experienced Production Planner to manage demand, production scheduling, and Aftermarket service, ensuring alignment with the master plan and customer commitments.

The role requires expertise in PC-based MRP/ERP systems, inventory control, and cross-functional coordination with Finance, Shipping, and Planning. Strong analytical, negotiation, and problem-solving skills are essential for timely, error-free execution.

Formación

• Industrial Engineer, Bachelor's Degree in Business Administration, or related field.
• 5 years in a similar position.
• Strong negotiation skills.
• Inventory management and control.
• Knowledge of JIT.
• Purchasing and customer service practices.
• Experience managing service parts or Aftermarket (long life cycles, low volumes, high SKU variety).
• Knowledge of plastic injection molding and thermoforming processes (cycles, tonnage, mold changes).
• Experience in production scheduling based on machine capacity (scheduling/sequencing).
• Capacity balancing.
• Language Skills English 90%.
• Mathematical Skills Numerical comprehension and interpretation.
• Analytical.
• Reasoning Ability Problem-solving ability.
• Computer Skills MS Office MRP / ERP Advanced Excel.

Responsabilidades

• Forecast and manage demand and production scheduling to meet commitments.
• Coordinate with Finance, Program Manager, Shipping, and Planning to ensure plan adherence.
• Monitor daily production schedule and implement corrective actions as needed.
• Manage open orders, delivery times, and logistics communications.
• Oversee inventory and resources, including finished goods, materials, and equipment.
• Support Kaizen, 5S, visual management, and training sessions.

Conocimientos

Negotiation skills

Inventory management

JIT knowledge

Purchasing

Customer service

Plastic injection molding

Thermoforming processes

Production scheduling

Capacity balancing

English proficiency

Analytical

Problem solving

MS Office / ERP / Excel

Educación

Industrial Engineer

Bachelor's Degree in Business Administration

Herramientas

MS Office / ERP

Advanced Excel

Descripción del empleo

This position plays a key role in supporting the Materials and Operations Department by managing production scheduling, service parts/Aftermarket administration, and customer service, applying supply chain principles and process improvement. The Production Planner and Customer Service must be able to perform root cause analysis, articulate findings, and create and implement solutions that ensure compliance with the production plan and customer commitments.

Demand Management and Customer Service

• Receive customer demand via EDI, email, or PDF/TXT files and load demand into the system.
• Analyze significant demand changes (±15%) and coordinate actions with the customer and planning.
• Attend customer conference calls, calls, and emails.
• Provide shipment-related documents and information.
• Manage service parts or Aftermarket (AFT): demand receipt and scheduling, inventory control, and coordination of fulfillment to ensure supply to spare parts customers.
• Escalate relevant risks with sufficient information for decision-making.
• Document and dispute penalties with proper support (increases, cancellations, delays, etc.).

Production Planning and Control

• Ensure production scheduling based on coverage of raw material, subassemblies, and finished product.
• Confirm material availability with Planning in response to demand increases.
• Monitor daily adherence to the production schedule.
• Coordinate corrective actions in response to deviations in plan compliance.
• Manage manufacturing orders (creation, closing, and cancellation).
• Coordinate with internal areas: Finance, Program Manager, Shipping, and Planning.
• Prepare and follow up on the production schedule for injection molding and thermoforming machines, considering capacity, cycle times, and mold changes to meet the shipping plan.

Operational Production Supervision

• Verify that production lines operate according to established standards and cycles.
• Ensure production targets (volume) are met.
• Monitor key downtime indicators.

Logistics and Shipping

• Manage open orders and delivery times.
• Comply with shipping windows defined by customers.
• Communicate internally about schedules, transportation, and shipment status.
• Notify the customer in the event of logistics delays.

Inventory and Resources

• Keep finished product inventories under control.
• Control parts usage, forecasting, and inventories based on production needs.
• Manage availability of machines, materials, and personnel.
• Participate in physical inventories and stock reconciliations.
• Comply with safety, quality, and audit policies (IATF, LPA).
• Document corrective actions in response to shipping or production failures.
• Participate in improvement activities such as Kaizen, 5S, visual management, etc.
• Collaborate in training sessions, recurring meetings, and town halls.

Education, Experience, and Skills

• Industrial Engineer, Bachelor's Degree in Business Administration, or related field.
• 5 years in a similar position.
• Strong negotiation skills.
• Inventory management and control.
• Knowledge of JIT.
• Purchasing and customer service practices.
• Experience managing service parts or Aftermarket (long life cycles, low volumes, high SKU variety).
• Knowledge of plastic injection molding and thermoforming processes (cycles, tonnage, mold changes).
• Experience in production scheduling based on machine capacity (scheduling/sequencing).
• Capacity balancing.
• Language Skills English 90%.
• Mathematical Skills Numerical comprehension and interpretation.
• Analytical.
• Reasoning Ability Problem-solving ability.
• Computer Skills MS Office MRP / ERP Advanced Excel.

Authority Level: Upper-middle management

The primary purpose of this job description is to summarise the key/essential duties. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

CVG IS AN EQUAL OPPORTUNITY EMPLOYER Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

Visa Sponsorship At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.