Customer Service Aftermarket

cvgrp; Saltillo; Presencial; MXN 180.000 - 360.000; Jornada completa

Descripción de la vacante

Commercial Vehicle Group in Saltillo, Mexico is seeking a dedicated Customer Service Representative for our Aftermarket team to support customers, manage aftermarket orders, and ensure satisfaction with our seating products.

You will respond to inquiries by phone and email, maintain CRM records, coordinate with sales, logistics and technical support, and strive to build long-term relationships with customers while identifying opportunities for process improvement.

Formación

• College degree in business, communications, or a related field is a plus.
• 3+ years of experience in a customer service role, preferably in manufacturing or automotive industry.
• Experience with aftermarket services is a plus.
• English proficiency

Responsabilidades

• Respond to customer inquiries via phone, email, and other channels with timely, accurate info.
• Process and manage aftermarket orders, including entry, tracking, and follow-up.
• Handle customer complaints and issues, coordinating with internal teams.
• Maintain deep knowledge of seating products and aftermarket offerings.
• Keep accurate records of interactions, orders, and issues in CRM.
• Collaborate with sales, logistics, and technical support for smooth processing.
• Develop and maintain strong customer relationships for long-term satisfaction.
• Identify areas for process improvement within customer service.

Conocimientos

Verbal communication

Written communication

Problem solving

CRM software

Educación

College degree in business, communications, or a related field

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Job Summary: We are seeking a dedicated and detail-oriented Customer Service Representative to join our Aftermarket team. This role will involve supporting customers with inquiries related to our seating products, managing aftermarket orders, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, a customer-first attitude, and experience in a similar role.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information regarding aftermarket products and services.
• Order Management: Process and manage aftermarket orders, including order entry, tracking, and follow-up to ensure on-time delivery.
• Problem Resolution: Handle customer complaints and issues, working closely with internal teams to resolve problems and ensure customer satisfaction.
• Product Knowledge: Maintain a deep understanding of the company's seating products and aftermarket offerings to provide expert advice and support to customers.
• Documentation: Maintain accurate records of customer interactions, orders, and issues in the company's CRM system.
• Team Collaboration: Work closely with the sales, logistics, and technical support teams to ensure smooth processing of aftermarket requests.
• Customer Retention: Develop and maintain strong relationships with customers, focusing on long-term satisfaction and repeat business.
• Continuous Improvement: Identify areas for process improvement within the customer service function and suggest enhancements.

Qualifications:

• Education: College degree in business, communications, or a related field is a plus.
• Experience: 3+ years of experience in a customer service role, preferably in the manufacturing or automotive industry. Experience with aftermarket services is a plus.
• English: Proficient

Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.

Attributes:

• Customer-focused mindset with a positive attitude.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to handle high-pressure situations.

Commercial Vehicle Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

CVG IS AN EQUAL OPPORTUNITY EMPLOYER

Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

Visa Sponsorship

At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.