Customer Service Aftermarket

Commercial Vehicle Group, Inc.; Saltillo; Presencial; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

Commercial Vehicle Group, Inc. is seeking a dedicated Customer Service Representative for its Aftermarket team. This role supports customers with inquiries about seating products, manages aftermarket orders, and ensures satisfaction.

The ideal candidate has strong communication skills, a customer-first attitude, and experience in a similar role. Proficiency in CRM software and Microsoft Office is expected, and a college degree is a plus.

Formación

• College degree in business, communications, or related field is a plus.
• 3+ years in a customer service role, preferably in the manufacturing or automotive industry.
• Proficient in English and strong written/verbal communication.

Responsabilidades

• Respond to customer inquiries via phone, email, and other channels with timely, accurate information.
• Process and manage aftermarket orders; entry, tracking, and follow-up for on-time delivery.
• Handle customer complaints and issues; collaborate with internal teams to resolve problems.
• Maintain deep knowledge of seating products and aftermarket offerings to provide expert advice.
• Document customer interactions, orders, and issues in the CRM system.
• Collaborate with sales, logistics, and technical support teams for smooth processing.
• Develop and maintain strong customer relationships for long-term satisfaction and repeat business.
• Identify areas for process improvement within the customer service function.

Conocimientos

Customer service

Strong communication

CRM software

MS Office

Order management

Problem solving

Team collaboration

Educación

College degree in business/communications/related field

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Job Summary

We are seeking a dedicated and detail-oriented Customer Service Representative to join our Aftermarket team. This role will involve supporting customers with inquiries related to our seating products, managing aftermarket orders, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, a customer-first attitude, and experience in a similar role.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information regarding aftermarket products and services.
• Order Management: Process and manage aftermarket orders, including order entry, tracking, and follow-up to ensure on-time delivery.
• Problem Resolution: Handle customer complaints and issues, working closely with internal teams to resolve problems and ensure customer satisfaction.
• Product Knowledge: Maintain a deep understanding of the company’s seating products and aftermarket offerings to provide expert advice and support to customers.
• Documentation: Maintain accurate records of customer interactions, orders, and issues in the company’s CRM system.
• Team Collaboration: Work closely with the sales, logistics, and technical support teams to ensure smooth processing of aftermarket requests.
• Customer Retention: Develop and maintain strong relationships with customers, focusing on long-term satisfaction and repeat business.
• Continuous Improvement: Identify areas for process improvement within the customer service function and suggest enhancements.

Qualifications

Education

College degree in business, communications, or a related field is a plus.

Experience

3+ years of experience in a customer service role, preferably in the manufacturing or automotive industry. Experience with aftermarket services is a plus.

English

Proficient

Skills

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.

Attributes

• Customer-focused mindset with a positive attitude.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to handle high-pressure situations.

Commercial Vehicle Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

CVG IS AN EQUAL OPPORTUNITY EMPLOYER

Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

Visa Sponsorship

At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.