Customer Service Aftermarket

CVG Sprague Devices, LLC; Saltillo; Presencial; MXN 167.000 - 246.000; Jornada completa

Descripción de la vacante

CVG Sprague Devices, LLC is seeking a Customer Service Representative for our Aftermarket team in Saltillo. You will assist customers with inquiries about seating products, manage aftermarket orders, and ensure high levels of satisfaction.

Strong communication and a customer-first attitude are essential. Ideal candidates have 3+ years in customer service, experience in manufacturing or automotive sectors, and proficiency with CRM software and Microsoft Office.

Formación

• 3+ years of experience in a customer service role.
• Experience in manufacturing or automotive industry is a plus.
• Proficient in English.

Responsabilidades

• Respond to customer inquiries via phone, email, and other channels with timely, accurate information.
• Process and manage aftermarket orders, including entry, tracking and follow-up for on-time delivery.
• Handle customer complaints and issues, coordinating with internal teams to resolve problems.
• Maintain deep knowledge of seating products and aftermarket offerings to provide expert guidance.
• Keep accurate records of customer interactions, orders, and issues in the CRM system.
• Collaborate with sales, logistics and technical support to ensure smooth aftermarket requests.
• Develop and maintain strong relationships with customers, focusing on long-term satisfaction and repeat business.
• Identify areas for process improvement within the customer service function and propose enhancements.

Conocimientos

Communication

Multitasking

Problem solving

Team collaboration

Customer-focused

Educación

College degree in business/communications or related field

Herramientas

CRM software

Microsoft Office Suite

Descripción del empleo

Job Summary

We are seeking a dedicated and detail-oriented Customer Service Representative to join our Aftermarket team. This role will involve supporting customers with inquiries related to our seating products, managing aftermarket orders, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, a customer-first attitude, and experience in a similar role.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information regarding aftermarket products and services.
• Order Management: Process and manage aftermarket orders, including order entry, tracking, and follow-up to ensure on-time delivery.
• Problem Resolution: Handle customer complaints and issues, working closely with internal teams to resolve problems and ensure customer satisfaction.
• Product Knowledge: Maintain a deep understanding of the company’s seating products and aftermarket offerings to provide expert advice and support to customers.
• Documentation: Maintain accurate records of customer interactions, orders, and issues in the company’s CRM system.
• Team Collaboration: Work closely with the sales, logistics, and technical support teams to ensure smooth processing of aftermarket requests.
• Customer Retention: Develop and maintain strong relationships with customers, focusing on long-term satisfaction and repeat business.
• Continuous Improvement: Identify areas for process improvement within the customer service function and suggest enhancements.

Qualifications

• Education: College degree in business, communications, or a related field is a plus.
• Experience: 3+ years of experience in a customer service role, preferably in the manufacturing or automotive industry. Experience with aftermarket services is a plus.
• English: Proficient

Skills

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.

Attributes

• Customer-focused mindset with a positive attitude.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to handle high-pressure situations.

Visa Sponsorship

At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.

Commercial Vehicle Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

CVG IS AN EQUAL OPPORTUNITY EMPLOYER

Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.