Customer Quality Engineer: Drive Strategic Quality

Sensata Technologies; Aguascalientes; On-site; MXN 300,000 - 420,000; Full time

Job summary

Sensata Technologies is seeking a Customer Quality Engineer to support strategic customer accounts in Mexico. The role focuses on direct customer interface for quality improvements, rapid corrective actions, and ensuring robust product quality across development, release, and production stages.

You will work with design, test, planning, regional quality engineers and marketing to resolve challenges, manage PPAPs, and drive sustained quality improvements with a focus on cost and lead time

Qualifications

• University degree required (Bachelor’s) or equivalent relevant work experience.
• Team player with ability to handle multiple tasks in a fast-paced environment.
• Strong communication skills (oral, written and presentation).
• Strong organization, planning and time management to achieve results.
• High personal and professional ethics and integrity; accountable for goals and standards.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
• Strong interpersonal and collaboration skills across all levels of the organization.

Responsibilities

• Analyze, solve and control complex production quality problems on time to meet customer requirements.
• Manage Production Part Approval Process and provide documents to customer.
• Conduct measurement system analysis and statistical process control for key processes.
• Ensure a smooth and timely launch of new and changed products.
• Handle customer returns and provide frequent status updates to affected customers.
• Collaborate with test, design, product and planning engineers, regional quality engineers, planners, sales and marketing to resolve customer challenges.
• Coordinate project teams to ensure a successful launch of new products and monitor implementation.
• Initiate improvement proposals to reduce cost of quality and turnaround time.
• Lead audits and internal audits to ensure compliant manufacturing practices.
• Train and manage technicians and inspectors to ensure corrective actions are implemented.
• Establish controls on non-conforming parts and drive continuous improvement across customer groups.
• Drive improvement proposals to improve quality, efficiency and throughput.
• Assist clients during audits to achieve production release.
• Demonstrate ownership of product quality and ensure robustness to meet specifications.
• Facilitate risk management in line with external standards and policies.
• Develop a customer satisfaction plan translating voice of the customer into quality goals.

Skills

Strong communication

Team player

Time management

Interpersonal skills

Planning

Education

Bachelor's degree

Tools

MS Office

Job description

Sensata Technologies is seeking a Customer Quality Engineer to support strategic customer accounts in Mexico. The role focuses on direct customer interface for quality improvements, rapid corrective actions, and ensuring robust product quality across development, release, and production stages.

You will work with design, test, planning, regional quality engineers and marketing to resolve challenges, manage PPAPs, and drive sustained quality improvements with a focus on cost and lead time