Customer Quality Engineer: Drive Quality & Satisfaction

Grupo TECMA; Ciudad Juárez; On-site; MXN 180,000 - 270,000; Full time

Job summary

Grupo TECMA in Ciudad Juárez, Mexico, is seeking a Customer Quality Engineer to act as the primary liaison between customers and internal teams, ensuring product quality and customer satisfaction. You will communicate customer concerns and drive timely resolutions while supporting continuous improvement.

The role requires a bachelor's degree, 3 years in a similar role, advanced English, and familiarity with ISO 9001 quality systems.

Qualifications

• Completed bachelor's degree.
• 3 years of experience in similar role.
• Advanced English level.
• Valid visa laser.
• Strong knowledge of quality tools and methodologies.
• Excellent problem-solving skills and hands‑on approach to root cause analysis.
• Advanced MS Office.
• Experience with ISO 9001 or quality systems is a plus.
• Outstanding communication and interpersonal skills; ability to communicate effectively with both customers and internal stakeholders at all levels.

Responsibilities

• Serve as the primary liaison between customers and internal teams to ensure product quality and customer satisfaction.
• Communicate customer concerns to the internal team and drive timely resolutions.
• Support continuous improvement efforts to enhance customer experience and product performance.

Education

Bachelor's degree

Tools

ISO 9001

Quality management systems

Job description

Grupo TECMA in Ciudad Juárez, Mexico, is seeking a Customer Quality Engineer to act as the primary liaison between customers and internal teams, ensuring product quality and customer satisfaction. You will communicate customer concerns and drive timely resolutions while supporting continuous improvement.

The role requires a bachelor's degree, 3 years in a similar role, advanced English, and familiarity with ISO 9001 quality systems.