Quality Liaison Engineer: Customer-Centric CAPA

Johnson Controls; Apodaca; On-site; MXN 300,000 - 520,000; Full time

Benefits offered by this job

Benefits package

Career growth opportunities

Inclusive work environment

Work-life balance

Meaningful projects

Job summary

Johnson Controls seeks a Liaison Quality Engineer in Apodaca, Mexico to drive quality improvements and APQP alignment. The role collaborates with plant, engineering, and suppliers to protect product quality and resolve customer-related quality issues.

You will lead containment, corrective actions, and 8D problem solving, while participating in Kaizen events and quality audits to prevent recurrence and improve delivery performance.

Qualifications

• Bachelor's degree in Engineering or a related discipline.
• Experience in quality, manufacturing, or supplier quality environments.
• Knowledge of CAPA, root cause, 8D, and quality alert processes.

Responsibilities

• Ensure quality systems are implemented and maintained at site/network level.
• Coordinate corrective and preventive actions for customer complaints and quality alerts.
• Represent customer needs to plant management and liaise between customers and teams.

Skills

Quality mindset

Strong communication

Analytical thinking

Documentation

Problem solving

Education

Bachelor's degree in Engineering or related discipline

Job description

Johnson Controls seeks a Liaison Quality Engineer in Apodaca, Mexico to drive quality improvements and APQP alignment. The role collaborates with plant, engineering, and suppliers to protect product quality and resolve customer-related quality issues.

You will lead containment, corrective actions, and 8D problem solving, while participating in Kaizen events and quality audits to prevent recurrence and improve delivery performance.