Global Customer Quality Engineer — Drive Quality

Molex; El Salto; Presencial; MXN 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Molex in Mexico (Jalisco) is seeking a Customer Quality Engineer (CQE) to serve as the primary quality liaison among Molex, customers, contract manufacturers, suppliers, and internal teams. You will lead customer quality communications, coordinate improvement initiatives, review data and 8D/CAPA actions, and travel up to 40% to support issue resolution across sites.

This role offers broad visibility and direct impact on customer satisfaction, product quality, and operational excellence across

Formación

• Bachelor's degree in Engineering, Business, or related discipline.
• Minimum 2 years of experience in Customer Quality/Quality Engineering or related function within manufacturing.
• Experience working in cross-functional teams to drive quality improvements.
• Knowledge of 8D, 5 Why, Fishbone, CAPA, and structured problem solving.
• Ability to communicate effectively with customers and internal stakeholders across locations.
• Advanced English proficiency for global meetings.
• Ability to travel up to ~40% within Mexico and the United States.

Responsabilidades

• Serve as the primary point of contact for customer quality concerns and quality notifications.
• Coordinate quality activities and communications between customers, contract manufacturers, suppliers, and Molex manufacturing sites.
• Review quality data and ensure accurate information is communicated to customers and internal stakeholders.
• Evaluate and provide feedback on 8D reports, corrective actions, and root cause investigations prior to customer submission.
• Lead the coordination and closure of customer quality notifications and change management activities.
• Facilitate cross‑functional problem‑solving efforts involving Quality, Manufacturing, Engineering, Supply Chain, and Sales teams.
• Drive timely resolution of customer concerns through structured root cause analysis and corrective action implementation.
• Schedule and conduct quality review meetings with customers, contract manufacturers, suppliers, and internal teams.
• Coordinate product and process qualification activities associated with new products and engineering changes.
• Support global quality improvement initiatives and ensure alignment of quality practices across Molex facilities.
• Participate in customer audits, system audits, and proactive quality reviews.
• Travel to customer, contract manufacturer, and Molex locations to support issue resolution, relationship building, and continuous improvement activities.

Conocimientos

Customer Quality Engineer

Cross-functional collaboration

Root cause analysis

8D, CAPA, 5 Why

Quality communications

English proficiency

Travel up to 40%

Educación

Bachelor's degree in Engineering/Business

Herramientas

SAP

Descripción del empleo

Molex in Mexico (Jalisco) is seeking a Customer Quality Engineer (CQE) to serve as the primary quality liaison among Molex, customers, contract manufacturers, suppliers, and internal teams. You will lead customer quality communications, coordinate improvement initiatives, review data and 8D/CAPA actions, and travel up to 40% to support issue resolution across sites.

This role offers broad visibility and direct impact on customer satisfaction, product quality, and operational excellence across