Customer Quality Engineer: Defect Resolution & OEM Liaison

Lear Corporation; Matamoros; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Lear For You in Mexico is seeking a Quality Engineer (Customer Service) to lead responses to quality issues, coordinate containment efforts, and drive cross-functional collaboration for defect resolution. You will work with engineering, manufacturing, maintenance, program launches, and product transfers to achieve high customer satisfaction.

The role requires coordinating 8D-based investigations and using Ishikawa diagrams to prevent recurrence, while maintaining biosafety and 5S practices.

Formación

• Bachelor's degree in industrial engineering or related field.
• 1+ years of experience in wire harness quality role.
• Experience interacting directly with OEMs.
• Advanced English proficiency.

Responsabilidades

• Respond to customer quality complaints.
• Serve as the primary contact with customers for specific requirements.
• Coordinate multidisciplinary teams to resolve quality issues using 8D, Ishikawa, and DDW.
• Monitor the status of customer-reported concerns until closure.
• Review customer systems to ensure reported issues are addressed.
• Coordinate defect analysis meetings and customer response discussions.
• Use the LQTS system database to analyze customer complaints and update information until each concern is closed.
• Generate quality performance reports based on customer metrics and scorecards.
• Implement effective corrective actions to prevent repeat defects.
• Comply with biosafety measures and COVID-19 protocols.
• Maintain a clean and organized workspace through 5S.

Conocimientos

Quality Assurance

Customer Relationship Management

Bilingual (Spanish/English)

Complex Problem Solving

Eight Disciplines Problem Solving (8D)

Team Oriented

Educación

Bachelor's degree in industrial engineering or related field

Descripción del empleo

Lear For You in Mexico is seeking a Quality Engineer (Customer Service) to lead responses to quality issues, coordinate containment efforts, and drive cross-functional collaboration for defect resolution. You will work with engineering, manufacturing, maintenance, program launches, and product transfers to achieve high customer satisfaction.

The role requires coordinating 8D-based investigations and using Ishikawa diagrams to prevent recurrence, while maintaining biosafety and 5S practices.