Customer Quality Engineer

LEAR CORPORATION; Matamoros; Presencial; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

Lear Corporation in Matamoros, Tamaulipas, is seeking a Quality Engineer (Customer Service) focused on addressing quality issues, coordinating containment, and guiding cross-functional teams to achieve high customer satisfaction.

You will respond to customer complaints, work as the primary contact for specific requirements, and lead 8D problem solving with engineers, manufacturing, and maintenance to prevent recurrence. Strong English and exposure to OEMs preferred.

Formación

• Bachelor's degree in Industrial Engineering or related field is required.
• 1+ years of experience in a similar position in wire harness processes.
• Experience interacting directly with OEMs and working in quality/control roles.

Responsabilidades

• Respond to customers regarding reported quality complaints.
• Primary point of contact with customers for specific requirements.
• Coordinate multidisciplinary teams to resolve quality issues using 8D, Ishikawa, and DDW.
• Monitor status of customer concerns until closure is ensured.
• Review customer systems to ensure all issues are addressed.
• Coordinate defect analysis meetings and customer response discussions.
• Use LQTS database to analyze complaints and close each concern.
• Generate quality performance reports based on customer metrics and scorecards.
• Implement effective corrective actions to prevent repeat defects.
• Comply with biosafety measures and COVID-19 protocols.
• Maintain organized, clean work environment with 5S.

Conocimientos

Quality Assurance

Customer Relationship Management

Complex Problem Solving

Eight Disciplines (8D)

Team Oriented

Educación

Bachelor's degree in Industrial Engineering or related field

Descripción del empleo

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We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you.

A path to a better career. A better future.

Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.

They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.

Are you ready for a better career? A better future?

Job Description

• Quality Engineer (Customer Service) primarily focused on responding to quality issues, coordinating the implementation of defect containment both inside and outside the plant, and coordinating engineering, manufacturing, maintenance, program launches, and product transfers to achieve a high level of customer satisfaction.

Responsibilities

Respond to customers regarding reported quality complaints.

Serve as the primary point of contact with customers for specific requirements.

Coordinate the multidisciplinary team to resolve quality issues using established methodologies such as 8Ds, Ishikawa Diagrams, and DDW.

Monitor the status of customer‑reported concerns until closure is ensured.

Continuously review customer systems to ensure that all reported issues have been addressed.

Coordinate defect analysis meetings and customer response discussions.

Use the LQTS system database to analyze customer complaints and update information until each concern is closed.

Generate quality performance reports based on customer metrics and scorecards.

Ensure the implementation of effective corrective measures (CM) to prevent repeat defects.

Comply with assigned activities related to biosafety measures and COVID‑19 protocols.

• Maintain a better organized, orderly, and clean work environment through the application of 5S.

Skills

Quality Assurance

Customer Relationship Management

Complex Problem Solving

Eight Disciplines Problem Solving (8D)

Team Oriented

Education Requirements

Bachelor's degree in industrial engineering or any related field.

Experience Requirements

1+ years of experience in similar position in wire harness process.

Experience in direct interaction with OEMs.

Certifications / Licenses

Languages

Advanced English Level

Equal Opportunity Employer

Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.

We provide reasonable accommodations in accordance with applicable law.

Candidates must be legally authorized to work in the country where the position is located.