Quality Engineer – Customer Issues & 8D Lead

Aumovio SE; Silao (Ciudad); Presencial; MXN 360.000 - 600.000; Jornada completa

Descripción de la vacante

AUMOVIO SE in Mexico is seeking a Quality Engineer to manage customer quality reports, coordinate cross-functional root-cause analyses (8D, A3, 5 Whys, Ishikawa), and ensure timely, accurate reporting to customers via email or portals.

You will drive containment, corrective and preventive actions, analyze sensor failures, review technical reports, and support audits (IATF/ISO) while maintaining strong customer communication and adherence to CSR, IATF 16949, and ISO 9001 standards.

Formación

• Bachelor's Degree in Engineering.
• Advanced English.
• Core Tools.
• Customer Specific Requirements (CSR).
• IATF 16949.
• ISO 9001.
• Strong problem-solving, attention to detail, proficiency in quality assurance methodologies, and excellent communication skills.
• Customer relationship management.
• Stakeholder alignment.
• Cross-functional leadership.
• Decision-making under pressure.

Responsabilidades

• Provide direct customer service by addressing quality reports.
• Respond promptly to customers upon detection of a potential quality issue in the field or on the production line.
• Participate as a member of a cross-functional team to develop and present structured problem-solving analyses (8D, A3, 5 Whys, Ishikawa) within customer-defined timelines and formats.
• Submit reports to customers on time, either via email or through customer-specific portals.
• Ensure the implementation of immediate, corrective, and preventive actions, verifying their effectiveness while acting as the internal customer representative.
• Manage the analysis of sensors with functional failures returned by customers to identify the root cause of the issue.
• Review technical reports for parts with functional failures to ensure they are clear and accurate for both internal and external communication.
• Coordinate containment activities at customer plants when deviations are detected in the field or during production.
• Communicate containment, corrective, and preventive actions to customers professionally and within the required timeframe.
• Maintain constant and effective communication with customers to ensure satisfaction and timely closure of open issues.
• Ensure compliance with customer-specific requirements related to processes, quality portals, audits, and KPIs (PPM, response times, and escapes).
• Participate in internal, customer, or certification audits (IATF/ISO), providing support to the necessary areas and ensure all relevant information is properly organized and up to date.
• Ensure timely and accurate closure of CQTS cases within the SAP system.
• Perform analysis of warranty data, trends, forecasts, and results.
• Prepare and deliver presentations related to 8D reports and Customer Quality escalations.

Conocimientos

Problem solving

Attention to detail

Quality assurance

Communication skills

Cross-functional leadership

Customer relationship management

Stakeholder alignment

Decision making under pressure

Advanced English

Educación

Bachelor's degree in Engineering

Herramientas

Core Tools

Descripción del empleo

AUMOVIO SE in Mexico is seeking a Quality Engineer to manage customer quality reports, coordinate cross-functional root-cause analyses (8D, A3, 5 Whys, Ishikawa), and ensure timely, accurate reporting to customers via email or portals.

You will drive containment, corrective and preventive actions, analyze sensor failures, review technical reports, and support audits (IATF/ISO) while maintaining strong customer communication and adherence to CSR, IATF 16949, and ISO 9001 standards.