Customer Quality Engineer

Lear Corporation; Matamoros; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Lear For You in Mexico is seeking a Quality Engineer (Customer Service) to lead responses to quality issues, coordinate containment efforts, and drive cross-functional collaboration for defect resolution. You will work with engineering, manufacturing, maintenance, program launches, and product transfers to achieve high customer satisfaction.

The role requires coordinating 8D-based investigations and using Ishikawa diagrams to prevent recurrence, while maintaining biosafety and 5S practices.

Formación

• Bachelor's degree in industrial engineering or related field.
• 1+ years of experience in wire harness quality role.
• Experience interacting directly with OEMs.
• Advanced English proficiency.

Responsabilidades

• Respond to customer quality complaints.
• Serve as the primary contact with customers for specific requirements.
• Coordinate multidisciplinary teams to resolve quality issues using 8D, Ishikawa, and DDW.
• Monitor the status of customer-reported concerns until closure.
• Review customer systems to ensure reported issues are addressed.
• Coordinate defect analysis meetings and customer response discussions.
• Use the LQTS system database to analyze customer complaints and update information until each concern is closed.
• Generate quality performance reports based on customer metrics and scorecards.
• Implement effective corrective actions to prevent repeat defects.
• Comply with biosafety measures and COVID-19 protocols.
• Maintain a clean and organized workspace through 5S.

Conocimientos

Quality Assurance

Customer Relationship Management

Bilingual (Spanish/English)

Complex Problem Solving

Eight Disciplines Problem Solving (8D)

Team Oriented

Educación

Bachelor's degree in industrial engineering or related field

Descripción del empleo

Lear For You

We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you.

A path to a better career. A better future.

Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.

They’re the secret to our success—empowered, inventive and inclusive.

Passionate about their craft. Driven to succeed. Because we win together.

Are you ready for a better career? A better future?

Job Description

Quality Engineer (Customer Service) primarily focused on responding to quality issues, coordinating the implementation of defect containment both inside and outside the plant, and coordinating engineering, manufacturing, maintenance, program launches, and product transfers to achieve a high level of customer satisfaction.

Responsibilities

• Respond to customers regarding reported quality complaints.
• Serve as the primary point of contact with customers for specific requirements.
• Coordinate the multidisciplinary team to resolve quality issues using established methodologies such as 8Ds, Ishikawa Diagrams, and DDW.
• Monitor the status of customer-reported concerns until closure is ensured.
• Continuously review customer systems to ensure that all reported issues have been addressed.
• Coordinate defect analysis meetings and customer response discussions.
• Use the LQTS system database to analyze customer complaints and update information until each concern is closed.
• Generate quality performance reports based on customer metrics and scorecards.
• Ensure the implementation of effective corrective measures (CM) to prevent repeat defects.
• Comply with assigned activities related to biosafety measures and COVID-19 protocols.
• Maintain a better organized, orderly, and clean work environment through the application of 5S.

Skills

• Quality Assurance
• Customer Relationship Management
• Bilingual (Spanish/English)
• Complex Problem Solving
• Eight Disciplines Problem Solving (8D)
• Team Oriented

Education Requirements

Bachelor's degree in industrial engineering or any related field.

Experience Requirements

• 1+ years of experience in similar position in wire harness process.
• Experience in direct interaction with OEMs.

Languages

• Advanced English Level

Equal Opportunity Employer

Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.

We provide reasonable accommodations in accordance with applicable law.