Customer Operations Specialist II: Streamline Orders

HP Inc.; Tlaquepaque; On-site; MXN 201,000 - 335,000; Full time

Job summary

HP Inc. in Mexico is seeking a Customer Operations Specialist II to manage ongoing customer accounts and daily operational tasks.

You will coordinate with sales, supply chain and logistics to resolve order status, returns, deliveries and post-sale programs, acting as a knowledgeable resource for internal teams. The role requires a first-level university degree and typically 2–4 years of related experience, with strong English and local language communication and collaborative problem-solving

Qualifications

• First level university degree or equivalent experience.
• Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Responsibilities

• Serve as a first point of contact for regular customer accounts on daily operational matters.
• Resolve issues across order status, returns, deliveries, invoicing and post-sale programs.
• Collaborate with sales, supply chain and logistics to resolve customer support issues.
• Act as a subject-matter expert and train team members on processes.

Skills

English proficiency

Communication skills

Problem-solving

Analytical skills

Teamwork

Sales operations knowledge

Education

First level university degree

Job description

HP Inc. in Mexico is seeking a Customer Operations Specialist II to manage ongoing customer accounts and daily operational tasks.

You will coordinate with sales, supply chain and logistics to resolve order status, returns, deliveries and post-sale programs, acting as a knowledgeable resource for internal teams. The role requires a first-level university degree and typically 2–4 years of related experience, with strong English and local language communication and collaborative problem-solving