Customer Operations Specialist II

HP Inc.; Tlaquepaque; On-site; MXN 201,000 - 335,000; Full time

Job summary

HP Inc. in Mexico is seeking a Customer Operations Specialist II to manage ongoing customer accounts and daily operational tasks.

You will coordinate with sales, supply chain and logistics to resolve order status, returns, deliveries and post-sale programs, acting as a knowledgeable resource for internal teams. The role requires a first-level university degree and typically 2–4 years of related experience, with strong English and local language communication and collaborative problem-solving

Qualifications

• First level university degree or equivalent experience.
• Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Responsibilities

• Serve as a first point of contact for regular customer accounts on daily operational matters.
• Resolve issues across order status, returns, deliveries, invoicing and post-sale programs.
• Collaborate with sales, supply chain and logistics to resolve customer support issues.
• Act as a subject-matter expert and train team members on processes.

Skills

English proficiency

Communication skills

Problem-solving

Analytical skills

Teamwork

Sales operations knowledge

Education

First level university degree

Job description

Customer Operations Specialist II

Description -

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
• Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
• Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
• Represents team as a subject matter expert on internal processes to other functions and organizations.

Education and Experience Required:

• First level university degree or equivalent experience.
• Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills:

• Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
• Intermediate understanding of moderately complex internal operational issues.
• Developed problem-solving and analytical skills.
• Broad knowledge of the end-to-end process of sales operations.
• Developing knowledge of local legal compliance issues.
• Demonstrated teamwork and collaboration skills.
• Ability to structure and apply developed organizational skills to manage daily operational issues.

Job

Sales Operations

Schedule

Full time

Shift

No shift premium (Mexico)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal “