Customer Account Specialist

Zerto; Tlaquepaque; Híbrido; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise in Mexico is seeking a Customer Account Specialist to handle escalated cases from end-users, dealers and service providers, via phone and written correspondence. The role includes serving as a liaison for field employees and channel partners on customer satisfaction issues and related concerns, while maintaining high standards of service.

The ideal candidate has a Bachelor's degree, strong English communication skills, and 4+ years in telephone support, including 2

Formación

• Bachelor's degree completed.
• English communication skills, written and verbal.
• 4+ years in telephone support in a service or end-user environment.
• 2 years of experience in the microcomputer industry.

Responsabilidades

• Provide professional solutions to end-users, dealers and service providers for escalated cases via phone and written correspondence.
• Act as escalation link for field staff and channels on customer satisfaction, availability, pricing, product safety and dealer complaints.

Conocimientos

Customer relations

Verbal communication

Written communication

Operating systems knowledge

Educación

Bachelor's degree

Descripción del empleo

Customer Account Specialist

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

How you will make your mark:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

About You:

• Bachelor's degree concluded.
• English communication skills written and verbal
• 4+ years related experience in a telephone support position in a service or end-user support environment.
• 2 years' experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines.

Knowledge and Skills:

• Working knowledge of the field of Customer Relations.
• Demonstrated verbal communication and customer service skills.
• intermediate-level knowledge of operating systems software.
• Demonstrated writing/correspondence skills.
• Experience and demonstrated presentation skills.
• Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.