Customer Fulfillment & Analytics Analyst

High5; Allende; Presencial; MXN 400.000 - 600.000; Jornada completa

Descripción de la vacante

High5 in Mexico is seeking an experienced order fulfillment professional to manage end-to-end processes from entry to delivery, coordinating with planning, logistics and sales to meet customer SLAs.

The role emphasizes audits, KPI tracking, reporting, data dashboards, and presenting data-driven recommendations, with a focus on process improvement and compliance with policies and regulations.

Formación

• Substantial experience in customer service, order management and fulfillment.
• Strong track record of collaboration and teamwork.
• Comprehensive knowledge of planning, logistics and customer service.
• Solution-oriented with a focus on process improvement.
• Business acumen with expertise in supply chain management and production optimisation.

Responsabilidades

• Manage end-to-end order fulfillment process from order entry to delivery.
• Coordinate with internal teams (planning, logistics, sales) to meet customer service level agreements.
• Conduct regular audits to ensure order accuracy and resolve discrepancies.
• Generate periodic reports (daily, weekly, monthly) to monitor service performance and key metrics.
• Analyze historical and current trends to identify risks, opportunities, and patterns.
• Track and monitor KPIs, ensuring accurate measurement and communication.
• Propose new or adjusted indicators to improve performance evaluation.
• Maintain and update dashboards and databases used for reporting and analysis.
• Prepare executive presentations with key findings and data-driven recommendations.
• Ensure compliance with internal policies and external regulations related to customer service processes.

Conocimientos

Customer service

Order management

Teamwork

Process improvement

Supply chain management

Descripción del empleo

High5 in Mexico is seeking an experienced order fulfillment professional to manage end-to-end processes from entry to delivery, coordinating with planning, logistics and sales to meet customer SLAs.

The role emphasizes audits, KPI tracking, reporting, data dashboards, and presenting data-driven recommendations, with a focus on process improvement and compliance with policies and regulations.