Customer Collaboration & Logistics Analyst

Mondelēz International; Puebla de Zaragoza; On-site; MXN 360,000 - 480,000; Full time

Job summary

Mondelēz México is seeking a Customer Service & Logistics professional to be the primary contact for assigned customers, manage escalations, and drive service and KPI improvements. You will collaborate cross-functionally to optimize plans, improve processes, and enhance value for strategic customers.

Ideal candidates bring FMCG/CPG experience, SAP and MS Office expertise, strong analytical and communication skills, and a proactive, team-oriented mindset.

Qualifications

• Experience in Customer Service & Logistics within FMCG/CPG industries.
• Account management experience with key customers and drive supply metrics.
• Proficiency in SAP and MS Office Suite.
• Strong analytical, problem-solving and communication skills.
• Results-oriented, proactive team player with productivity focus.

Responsibilities

• Be the single point of contact for your customer portfolio.
• Manage escalations for complaints and disputes to ensure customer satisfaction.
• Support business objectives by achieving customer service targets and KPIs.
• Collaborate with order fulfilment to report KPIs and perform root-cause analyses.
• Use customer data to monitor availability, stock, and promotions to drive decisions.

Skills

Customer service

Logistics

Analytical thinking

Problem solving

Communication skills

Tools

SAP

MS Office

Job description

Mondelēz México is seeking a Customer Service & Logistics professional to be the primary contact for assigned customers, manage escalations, and drive service and KPI improvements. You will collaborate cross-functionally to optimize plans, improve processes, and enhance value for strategic customers.

Ideal candidates bring FMCG/CPG experience, SAP and MS Office expertise, strong analytical and communication skills, and a proactive, team-oriented mindset.