Customer Supply Chain Analyst

High5; Allende; Presencial; MXN 400.000 - 600.000; Jornada completa

Descripción de la vacante

High5 in Mexico is seeking an experienced order fulfillment professional to manage end-to-end processes from entry to delivery, coordinating with planning, logistics and sales to meet customer SLAs.

The role emphasizes audits, KPI tracking, reporting, data dashboards, and presenting data-driven recommendations, with a focus on process improvement and compliance with policies and regulations.

Formación

• Substantial experience in customer service, order management and fulfillment.
• Strong track record of collaboration and teamwork.
• Comprehensive knowledge of planning, logistics and customer service.
• Solution-oriented with a focus on process improvement.
• Business acumen with expertise in supply chain management and production optimisation.

Responsabilidades

• Manage end-to-end order fulfillment process from order entry to delivery.
• Coordinate with internal teams (planning, logistics, sales) to meet customer service level agreements.
• Conduct regular audits to ensure order accuracy and resolve discrepancies.
• Generate periodic reports (daily, weekly, monthly) to monitor service performance and key metrics.
• Analyze historical and current trends to identify risks, opportunities, and patterns.
• Track and monitor KPIs, ensuring accurate measurement and communication.
• Propose new or adjusted indicators to improve performance evaluation.
• Maintain and update dashboards and databases used for reporting and analysis.
• Prepare executive presentations with key findings and data-driven recommendations.
• Ensure compliance with internal policies and external regulations related to customer service processes.

Conocimientos

Customer service

Order management

Teamwork

Process improvement

Supply chain management

Descripción del empleo

• Manage the end-to-end order fulfillment process, from order entry to delivery.
• Coordinate with internal teams (planning, logistics, sales) to meet customer service level agreements.
• Conduct regular audits to ensure order accuracy and resolve discrepancies.
• Generate periodic reports (daily, weekly, monthly) to monitor service performance and key metrics.
• Analyze historical and current trends to identify risks, opportunities, and patterns.
• Track and monitor KPIs, ensuring accurate measurement and communication.
• Propose new or adjusted indicators to improve performance evaluation.
• Maintain and update dashboards and databases used for reporting and analysis.
• Prepare executive presentations with key findings and data-driven recommendations.
• Ensure compliance with internal policies and external regulations related to customer service processes.

The experience we're looking for

• Substantial experience in customer service, order management and fulfillment.
• A strong track record of collaboration and team work.
• Comprehensive knowledge of planning, logistics and customer service
• Solution-oriented approach to complex challenges, with a focus on process improvement.
• Business acumen, paired with expertise in supply chain management and production optimisation.