Fulfillment Analytics Specialist — Drive On-Time Delivery

Eaton; Ciudad Juárez; On-site; MXN 350,000 - 550,000; Full time

Job summary

Eaton in Ciudad Juárez, Mexico, seeks a Customer Fulfillment Analyst to transform order management data into actionable insights. You will monitor on-time delivery, analyze customer demand, and support cross-functional teams to improve service levels.

Responsibilities include developing Power BI dashboards, identifying risks, and coordinating with Planning, Manufacturing, and Sales to drive corrective actions and growth opportunities. Fluency in English is required.

Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• At least 3 years of analytics, planning, or supply chain experience.
• Experience translating ERP data into insights.
• Advanced proficiency in Microsoft Excel.
• Advanced English language skills.

Responsibilities

• Analyze fulfillment performance and delivery trends to identify risks.
• Develop Power BI dashboards and reports for visibility.
• Collaborate with cross-functional teams to resolve service issues.
• Maintain KPI reviews and executive summaries on on-time delivery and backlog.
• Support process improvements to boost customer satisfaction and efficiency.
• Coordinate data collection for business reviews.

Skills

Analytical skills

Data interpretation

Communication skills

Excel

Power BI

Cross-functional collaboration

Attention to detail

Time management

Education

Bachelor's degree in Business/Supply Chain/Engineering

Tools

SAP

Oracle

ERP systems

Job description

Eaton in Ciudad Juárez, Mexico, seeks a Customer Fulfillment Analyst to transform order management data into actionable insights. You will monitor on-time delivery, analyze customer demand, and support cross-functional teams to improve service levels.

Responsibilities include developing Power BI dashboards, identifying risks, and coordinating with Planning, Manufacturing, and Sales to drive corrective actions and growth opportunities. Fluency in English is required.