Customer-First Fashion Sales Associate & Loyalty

AEO; Ciudad de México; On-site; MXN 100,000 - 145,000; Full time

Job summary

American Eagle is a leading jeans and apparel brand in Mexico City, dedicated to delivering an exceptional shopping experience. The Sales Associate will maximize sales through friendly, knowledgeable service and by keeping the store neat and well-presented at all times.

You will role-model AE values, drive loyalty programs, and collaborate with the team to resolve customer concerns, handle transactions accurately, and promote brand channels while meeting daily sales goals.

Qualifications

• Strong verbal and written communication with customers and team.
• Collaborative mindset and ability to work well in a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods with short breaks.
• Available to work a flexible schedule including evenings, weekends and holidays.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

Responsibilities

• Consistently demonstrate AE Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
• Drive AE loyalty by informing customers of loyalty programs.
• Leverage tools to provide product knowledge and maximize sales.
• Support fellow employees by sharing knowledge and assisting in customer interactions.
• Outfit the customer with key looks based on their style and trends.
• Promote AE and aerie brands and channels to customers.
• Process register sales transactions quickly and accurately per cash control procedures.

Skills

Customer service excellence

Verbal & written communication

Team collaboration

Adaptability

Multitasking

Technology proficiency

Flexible scheduling

Job description

American Eagle is a leading jeans and apparel brand in Mexico City, dedicated to delivering an exceptional shopping experience. The Sales Associate will maximize sales through friendly, knowledgeable service and by keeping the store neat and well-presented at all times.

You will role-model AE values, drive loyalty programs, and collaborate with the team to resolve customer concerns, handle transactions accurately, and promote brand channels while meeting daily sales goals.