Cajero de Sucursal: Atención al Cliente y Transacciones

Citigroup; Chihuahua; On-site; MXN 167,000 - 234,000; Full time

Job summary

Citigroup is seeking an entry-level Teller to support branch operations and deliver high-quality customer service. You will handle cash transactions, educate clients on digital tools, and identify opportunities to refer Citi products based on client goals. Compliance and accurate service are essential in daily duties.

The role emphasizes a friendly first impression, teamwork, and maintaining product knowledge to ensure customer satisfaction and branch performance.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform banking transactions including managing cash supply, deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, controls, and regulatory procedures to ensure safety of assets.
• Respond to client needs and escalate issues as needed.
• Maintain knowledge of client accounts and products.
• Provide an exceptional client experience measured by metrics.
• Assess risk and ensure compliance with laws and Citi policies.

Skills

Previous relevant experience

Sales experience

Customer service experience

Money handling

Problem solving

Communication skills

Team orientation

Education

High School diploma or equivalent

Job description

Citigroup is seeking an entry-level Teller to support branch operations and deliver high-quality customer service. You will handle cash transactions, educate clients on digital tools, and identify opportunities to refer Citi products based on client goals. Compliance and accurate service are essential in daily duties.

The role emphasizes a friendly first impression, teamwork, and maintaining product knowledge to ensure customer satisfaction and branch performance.