Bank Teller: Customer Service, Cash Handling & Referrals

Banamex; Cuernavaca; On-site; MXN 89,000 - 134,000; Full time

Job summary

The Citi Teller in Cuernavaca is an entry-level role focused on delivering friendly client service and accurate transactions in coordination with the Customer Service function.

You will handle day-to-day banking tasks, educate clients about digital options, identify referral opportunities, and uphold bank policies to protect customer and Citi assets while supporting branch revenue goals. Strong teamwork and communication skills are essential.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.
• High School diploma or equivalent.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Sales experience

Customer service

Money handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

The Citi Teller in Cuernavaca is an entry-level role focused on delivering friendly client service and accurate transactions in coordination with the Customer Service function.

You will handle day-to-day banking tasks, educate clients about digital options, identify referral opportunities, and uphold bank policies to protect customer and Citi assets while supporting branch revenue goals. Strong teamwork and communication skills are essential.