Customer Experience Representative - MXO

Hunt Mexicana S.A. de C.V.; Santiago de Querétaro; On-site; MXN 156,000 - 234,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off (vacation and sick)

Six weeks maternity leave and two paid

Job summary

Hunt Mexicana S.A. de C.V. in Querétaro seeks a Customer Experience Representative - MXO to deliver exceptional service for freight orders and build strong customer relationships.

Under routine supervision you will execute customer freight orders, monitor on-time delivery, assist with billing inquiries, and coordinate with operations to optimize transit times. The role requires bilingual English/Spanish, relevant customer service experience, and a drive to meet volume goals with a

Qualifications

• Must be legally entitled to work in Mexico.
• Bachelor's Degree OR High School Diploma with 1-2 years of Customer Service or Sales experience.
• Bilingual in English/Spanish.

Responsibilities

• Promote positive customer relationships and provide solutions to maximize freight potential.
• Monitor on-time delivery, damage-free services, and accurate billing.
• Communicate with internal and external customers to resolve issues and ensure satisfaction.
• Schedule pick-up and delivery appointments to optimize transit times.
• Enter customer orders into the system and track loads for operations.
• Obtain approval for accessorial charges and spot rates.

Skills

Bilingual English/Spanish

Customer Service

Education

Bachelor's Degree in Business Administration/Management

Bachelor's Degree in Transportation Logistics

High School Diploma

Job description

Job Title

Customer Experience Representative - MXO

Department

Customer Service & Contact Center Operations

Country

Mexico

State/Province

Querétaro

City

Querétaro

Full/Part Time

Full time

Job Summary

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential. This position is with Hunt Mexicana, S.A de C.V.

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Qualifications

Minimum Qualifications:

Must be legally entitled to work in Mexico Bachelor's Degree OR High School Diploma with up to 1-2 years of Customer Service or Sales experience Bilingual in English/Spanish

Preferred Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple prioritiesAbility to maintain professionalism while dealing with difficult individuals
• Sales focused
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer-centric mindset

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, High School (Required)

Work Experience

Customer Service/Account Manager, Sales

Job Opening ID

00648314

Customer Experience Representative - MXO (Open)

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.

Company Culture

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

About J.B. Hunt

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

We are a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities.

If you need assistance completing your application, please contact us at [e-mail].