Customer Experience Representative - MXO

J.B. Hunt; Santiago de Querétaro; Sur place; MXN 190 000 - 270 000; Plein temps

Avantages offerts par ce poste

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term disability

Long-term disability

Paid time off

Maternity leave

Parental leave

Paid holidays

Résumé du poste

J.B. Hunt in Querétaro seeks a Customer Experience Representative to execute customer freight orders, ensuring on-time deliveries and exceptional service. You will foster strong customer relationships and collaborate with internal teams to resolve issues, billing accuracy, and load status updates.

Ideal candidates are bilingual in English and Spanish, with a background in customer service or sales, and the ability to manage multiple priorities with professionalism in a fast-paced environment.

Qualifications

• Must be legally entitled to work in Mexico.
• Bachelor's Degree or High School Diploma with 1-2 years of Customer Service or Sales experience.
• Bilingual in English/Spanish (preferred).
• Ability to communicate clearly and adapt to changing priorities.
• Customer-centric mindset with professionalism under pressure.

Responsabilités

• Promote positive customer relationships by engaging regularly and providing solutions to meet needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Respond to internal and external customers requesting information by checking load status and resolving problems to achieve satisfaction and minimize service failures.

Connaissances

Bilingual (English/Spanish)

Customer service

Communication

Problem solving

Time management

Formation

Bachelor's degree

High School Diploma + 1-2 years experience

Outils

CRM system

Description du poste

Job Title:Customer Experience Representative - MXODepartment:Customer Service & Contact Center OperationsCountry:MexicoState/Province:QuerétaroCity:QuerétaroFull/Part Time:Full timeJob Summary:Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential. This position is with Hunt Mexicana, S.A de C.V.Job Description:Key Responsibilities: • Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth • Monitor and support on-time delivery, damage-free services, and accurate billing • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures • Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations • Enter customer orders into the order management system to track loads and provide necessary information to operations teams • Obtain and document approval for accessorial charges and spot rates for assigned customers • Serve as a point of contact for customers regarding load updates and capacity availabilityQualifications:Minimum Qualifications: Must be legally entitled to work in Mexico Bachelor's Degree OR High School Diploma with up to 1-2 years of Customer Service or Sales experience Bilingual in English/Spanish Preferred Qualifications: Ability to effectively transmit, receive, and accurately interpret ideas through various mediums Ability to adjust to new or changing assignments and processes Ability to maintain composure under pressure Ability to manage multiple priorities Ability to maintain professionalism while dealing with difficult individuals Sales focused Ability to meet or exceed customer needs and expectations to provide excellent service Embody a customer-centric mindset This position is not eligible for employment-based sponsorship.Compensation:Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.Benefits:The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.Education:Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, High School (Required)Work Experience:Customer Service/Account Manager, SalesJob Opening ID:00648328 Customer Experience Representative - MXO (Open)This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.