Transportation Customer Experience Representative

J.B. Hunt Transport Services, Inc.; Santiago de Querétaro; Vor Ort; MXN 254.000 - 304.000; Vollzeit

Zusammenfassung

Hunt Mexicana S. A. de C. V.

in Querétaro seeks a logistics professional to execute customer freight orders and deliver an exceptional customer experience. Under routine supervision, you will ensure accurate handling of each order and coordinate with internal teams. The role requires a bachelor degree related to the position and a Monday to Friday schedule from 07:00 to 16:00, with a salary of 25,000 MXN before taxes.

Qualifikationen

• Bachelor degree is a must related to the position
• Experience in logistics sector is preferred or implied by the role

Aufgaben

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and grow
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Ausbildung

Bachelor related to the position

Jobbeschreibung

Company in Logistics Sector, you must have experience in Logistics sector.

• Monday to Friday 07:00 to 16:00
• Salary: $25,000 MXN before taxes
• This position works for Hunt Mexicana S. A. de C. V.
• Bachelor degree is a must related to the position

Job Profile

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver a

nexceptional customer experience.

rrelationships as well as maximize business potential

.

Key Responsibilitie

s. Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and grow

th Monitor and support on-time delivery, damage-free services, and accurate billi

ng Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failur

es Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectatio

ns Enter customer orders into the order management system to track loads and provide necessary information to operations tea

ms Obtain and document approval for accessorial charges and spot rates for assigned custome

rs Serve as a point of contact for customers regarding load updates and capacity availabilit

y.