Customer Engineer - Melbourne

NCR Voyix; Ciudad Victoria; Presencial; MXN 787.000 - 1.029.000; Jornada completa

Descripción de la vacante

NCR Voyix is seeking a Field Service Technician to diagnose and repair SelfServ checkouts, POS terminals, and other NCR products. The role requires strong electro-mechanical repair skills and the ability to work both in the field and in office settings.

Candidates should be comfortable with travel, carrying parts and tools (1–20 kg), and meeting punctual, customer-focused service standards. Australian citizens or permanent residents preferred.

Formación

• Must have PC hardware and software repair experience.
• Electro-mechanical device repair aptitude a strong advantage.
• Previous experience with SelfServe Checkout repairs is a strong advantage.
• NMI Verification Licence advantageous.

Responsabilidades

• Diagnosing and Repairing SelfServ Checkouts, POS Terminals as well as other NCR products.
• Parts management and organisation.
• Continuous training online and in face-to-face classrooms.
• Work autonomously in the field and office.
• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods.
• Some interstate travel may be required.

Conocimientos

PC hardware repair

Electro-mechanical repair

SelfServe Checkout repair experience

Customer service

Herramientas

NMI Verification Licence

Descripción del empleo

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

POSITION SUMMARY AND KEY AREAS OF RESPONSIBILITY:

• Diagnosing and Repairing SelfServ Checkouts, POS Terminals as well as other NCR products


• Parts management and organisation


• Continuous training online and in face-to-face classrooms


• Work autonomously in the field and office


• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods


• Some interstate travel may be required

Job Description Summary

• Diagnosing and Repairing SelfServ Checkouts, POS Terminals as well as other NCR products


• Parts management and organisation


• Continuous training online and in face-to-face classrooms


• Work autonomously in the field and office


• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods


• Some interstate travel may be required

Job Description

• BASIC QUALIFICATIONS:
  
  
  
  • Must have PC hardware and software repair experience
  
  
  • Electro-mechanical device repair and aptitude an advantage
  
  
  • Previous experience with SelfServe Checkout repairs is a strong advantage
  
  
  • NMI Verification Licence advantageous
  
  
  
  


• To be successful for this role, you must have:
  
  
  
  • Passion for new technology
  
  
  • Willing to travel and complete service calls as required
  
  
  • Able to work autonomously, professionally and be an excellent communicator
  
  
  • Valid Driver's license
  
  
  • Strong Customer service skills
  
  
  • A minimum 2 years' experience with electromechanical equipment
  
  
  
  

Additional Job Description

Candidate must be an Australian permanent resident or citizen.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people.

Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."