Site Reliability Engineer I

NCR Atleos Corporation; Chimeo; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

NCR Atleos in Mexico City is seeking a Site Reliability Engineer (SRE) to join our production operations team. You will support cloud platforms, incident management, automation, and CI/CD pipelines to improve reliability and performance.

The role emphasizes observability, IaC, and cross-functional collaboration with Dev, Infra, and Security teams, with opportunities to explore AIOps and modern operating models.

Qualifications

• 1+ years of software engineering or DevOps experience.
• Bachelor’s or Master’s in CS or related engineering field.
• Bilingual: English and Spanish.
• Familiarity with cloud platforms (Azure/AWS/GCP).

Responsibilities

• Support production systems and cloud platforms to achieve reliability, performance, and availability objectives.
• Participate in incident management, troubleshooting, service restoration, and root cause analysis.
• Develop and maintain automation scripts, operational tools, and self-service capabilities.
• Assist with CI/CD pipeline maintenance and deployment automation.
• Build and maintain monitoring dashboards, alerts, runbooks, and documentation.

Skills

Cloud platforms

Linux

Scripting

CI/CD

Observability

IaC

Incident management

Education

CS degree or related field

Tools

Docker

Kubernetes

Git

CI/CD tooling

Terraform

Grafana

Prometheus

ELK

Azure Monitor

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. We are looking for Site Reliability Engineer (SRE) to join our team, with an initial focus on production operations (AppOps). This role is ideal for early-career professionals who are passionate about cloud technologies, platform reliability, automation, and operational excellence. As a member of the SRE team, you will support NCR Atleos Financial Services products and platforms by helping maintain the availability, performance, scalability, and security of production services. Working closely with development, infrastructure, security, and support teams, you will contribute to incident response, monitoring, automation, deployment activities, and continuous service improvement. You will gain hands-on experience with modern DevOps and SRE practices, including cloud operations, observability, CI/CD, Infrastructure as Code, and operational automation. The ideal candidate is eager to learn and embrace emerging technologies such as AIOps, intelligent automation, and agentic AI-driven operations, applying them to improve productivity, reduce operational toil, and strengthen service reliability.

Key Areas of Responsibility (or where we need your support)

• Support production systems and cloud platforms to achieve reliability, performance, and availability objectives.
• Participate in incident management, troubleshooting, service restoration, and root cause analysis activities.
• Develop and maintain automation scripts, operational tools, and self-service capabilities to reduce manual effort.
• Assist with CI/CD pipeline maintenance and deployment automation initiatives.
• Build and maintain monitoring dashboards, alerts, runbooks, and operational documentation.
• Contribute to observability initiatives through metrics, logs, tracing, and service health monitoring.
• Support implementation of Infrastructure as Code (IaC) and configuration management practices.
• Collaborate with senior engineers to identify opportunities for operational improvements and reliability enhancements.
• Participate in on-call support and operational readiness activities.
• Explore and contribute to AIOps, predictive monitoring, intelligent alert management, automated remediation, and agentic operational workflows that improve operational efficiency and engineer productivity.

BASIC REQUIREMENTS

• Bachelor’s or master’s degree in computer sciences or related engineering stream.
• 1+ years of experience in software engineering or DevOps area.
• Bilingual: English and Spanish.

IDEAL TECHNICAL AND PROFESSIONAL SKILLS

• Exposure to Azure, AWS, or GCP cloud platforms.
• Experience with Linux administration and scripting using Bash, PowerShell, Python, or similar technologies.
• Familiarity with Docker, Kubernetes, Git, CI/CD pipelines, and Infrastructure as Code concepts.
• Exposure to observability tools such as Grafana, Prometheus, Splunk, ELK, Azure Monitor, or similar.
• Understanding of networking fundamentals, TLS/SSL, firewalls, and load balancers.
• Understanding of Incident, Problem, and Change Management processes.
• Interest in software engineering practices applied to operations and platform reliability.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work collaboratively in cross-functional teams and communicate technical ideas clearly.
• Demonstrated interest in emerging technologies such as: AIOps and intelligent operations Agentic AI and workflow automation Predictive monitoring and anomaly detection

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.