Technical Sales Representative / Virtual DBM

NXP Semiconductors; Región Centro; A distancia; MXN 290.000 - 424.000; Jornada completa

Descripción de la vacante

NXP Semiconductors Mexico is hiring a Technical Support Representative with dual responsibilities: real-time customer support via LiveChat and proactive digital distribution management.

You will be the frontline contact for the Mass Market digital coverage model, handling inquiries, guiding customers to information, and triaging tickets while identifying potential leads for Virtual Selling and distributors.

Formación

• Technical or Business Degree.
• Understanding of electronics; microcontrollers.
• Experience in industrial, automotive, networking, and comms segments.
• Excellent English communication (verbal & written).
• Familiar with CRM and Opportunity Management.

Responsabilidades

• Serve as first point of contact for real-time customer interactions via LiveChat during local business hours.
• Screen, triage, and dispatch tickets to engineering teams or resolve as TSR-owned tickets.
• Manage a portfolio of distributor branches and conduct monthly digital business reviews.
• Trigger pricing and quotation requests for opportunities without a commercial offer.

Conocimientos

English fluency

Pre-sales chat

Customer engagement

CRM familiarity

Educación

Technical or Business Degree

Herramientas

SFDC

Descripción del empleo

Role Summary

The TSR / Virtual DBM is a dual-function role combining real-time customer support excellence with proactive digital distribution management. The role provides high-availability frontline support for NXP customers while simultaneously owning systematic funnel management, DR approval, and quote triggering for small and long-tail distributor branches. This role is the operational backbone of NXP's Mass Market digital coverage model, unlocking latent pipeline value through disciplined, remote-only execution.

Core Responsibilities

• Technical Support Representative (TSR). Serve as the first point of contact for real-time customer interactions via LiveChat during local business hours, ensuring high availability for the covered region. Provide product-related sales, marketing, and basic technical support across the full NXP product portfolio (recommendations, basic functionality, product identification). Screen, triage, and dispatch all incoming support tickets to the appropriate engineering teams (TIC), internal contact points, or resolve directly as TSR-owned tickets. Resolve tickets related to product information, order process, online/account issues, licensing, availability, and quality matters. Guide customers to the right information on NXP's website and connect them with the best internal contact. Identify potential leads and hand off to Virtual Selling, Field Sales, or distributors via SFDC.
• Virtual Distribution Branch Management (Virtual DBM). Own a defined portfolio of smaller, remote-managed distributor branches. Conduct monthly digital business reviews with assigned distributor contacts to track pipeline health, review open opportunities, and agree on next steps. Manage and progress open design opportunity queues within the assigned branch portfolio. Systematically trigger pricing and quotation requests for opportunities that have not yet received a commercial offer. Deploy new product introduction (NPI) briefings and sales enablement materials to distributor contacts remotely. Proactively engage internal technical resources for technical issues or questions within the distributor funnel.

Specific Knowledge and Skills

Technical or Business Degree. Good understanding of electronics, especially microcontrollers and general elements in electronic systems. Experience in industrial, automotive, networking, and communication segments is a plus. Ability to communicate and engage with customers in a pre-sales situation through chat. Excellent English communication skills (verbal & written). Familiarity with Customer Relationship Management (CRM) and Opportunity Management systems and processes is a plus. Engaged, committed. Strong attitude to help customers seeking support. Feeling comfortable to engage with new customers and to promote our products. Collaborative, proactive, self-learning and team player attitude in a multicultural environment. Excellent selling and communication skills.

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NXP Semiconductors N.V. (NASDAQ: NXPI)

NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer, and more sustainable world through innovation. As the world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. For more information, visit www.nxp.com

Commitments and Culture

Bright Minds. Bright Futures. We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills. Commitment At NXP. We recognize NXP is a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future. We remain steadfast in our commitment to sustainability and making measurable year-on-year progress.

Also, we aim to create an inclusive work environment and we will not tolerate racism, discrimination or harassment of any kind. We have programs in place focused on diversity, inclusion and equality.

Thank you for considering a career at NXP. To help you prepare for the different steps in our hiring process, see the following useful advice and tips. Thank you for your interest in supporting our recruitment efforts.

Please note that NXP operates under a strict Preferred Supplier List (PSL) for all recruitment activities. Any candidate profiles or resume submitted without a prior written agreement or explicit request from our Talent Acquisition team will be considered unsolicited. Such submissions will be deemed free of any obligations, and no fees will be paid by NXP or any of its affiliates, subsidiaries, or divisions - regardless of whether the candidate is hired, either coincidentally or otherwise. Thank you for your understanding.