Field HR Consultant, Employee Relations

NCR Corporation; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

NCR Voyix in Mexico City seeks an experienced Senior Employee and Labor Relations Specialist to lead policies and procedures impacting performance, compliance, and organizational change.

You will coach managers, handle investigations, and collaborate with LATAM leaders to align labor practices with local regulations and company objectives.

Formación

• Bachelor’s degree in HR management, business administration, or related field.
• 12+ years of experience in employee and labor relations or a similar HR role.
• In-depth knowledge of LATAM labor laws and regulations; strong communication and discretion.
• Proficiency in HR software and data analysis tools.

Responsabilidades

• Advise on labor policies, performance management, and organizational change initiatives.
• Coach managers on effective practices and compliance with labor regulations.
• Investigate employee complaints and grievances; provide fair, timely resolutions.
• Manage records and prepare reports for senior management on employee relations.
• Collaborate with LATAM leaders to ensure alignment of labor practices with business objectives.

Conocimientos

LATAM labor laws

Conflict resolution

Communication skills

Discretion with confidential info

HR software

Data analysis

Educación

Bachelor’s degree in HR

CHRP designation

Descripción del empleo

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. NCR Voyix is seeking a dedicated and experienced Employee and Labor Relations professional to join our team in Mexico City, and support the LATAM region.

Position Summary

Senior Employee and Labor Relations Specialist is responsible for and implementing and enhancing employee relations and labor relations policies and procedures that drive business results. They serve as a liaison between the HR department and the business side of the company, providing guidance on labor policies, performance management, employee relations, and organizational change initiatives. This role involves coaching managers on effective expertise practices and ensuring compliance with labor regulations. Collaborate with leaders and managers to implement employee and labor relations policies that support business objectives. Provide professional advice on labor matters to leaders and managers. Facilitate performance management processes and support organizational change initiatives. Ensure compliance with labor regulations and company policies. Monitor and measure existing labor relations procedures and policies. Coach managers on effective practices. Lead and manage employee relations programs, ensuring alignment with company policies and LATAM labor regulations. Conduct thorough investigations into employee complaints and grievances, providing fair and timely resolutions. Maintain accurate records of employee relations cases and prepare reports for senior management. Experience working in a union environment. Handle escalated issues within HR Shared Services that cannot be resolved by HR Representatives, providing overall HR support to employees and managers. This includes all matters under the support of HR that are not resolved in TierI.

Basic Qualifications

Bachelor’s degree in human resources management, Business Administration, or a related field. 12+ years of experience in employee and labor relations or a similar HR role. In-depth knowledge of LATAM labor laws and regulations. Strong conflict resolution and problem-solving skills. Excellent communication and interpersonal skills. Ability to handle sensitive and confidential information with discretion. Proficiency in HR software and data analysis tools.

Preferred Qualifications

Certified Human Resources Professional (CHRP) designation preferred

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.