Customer Success Specialist

nvent; Reynosa; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

nVent in Reynosa, Mexico, is seeking a Customer Service / Account Manager to manage end-to-end order fulfillment and ensure a positive customer experience.

You will provide proactive updates on order status, collaborate with Sales to boost retention and growth, and work with cross-functional teams to resolve delivery and quality issues.

Requires a Bachelor's degree and 3+ years in related roles, proficiency with Salesforce and Excel, and fluency in English and Spanish.

Formación

• Bachelor's degree in Business, Engineering (Electrical/Mechanical), or a related field preferred.
• +3 years of proven Experience in Customer Service, Customer Success, Sales Support, or Account Management within a manufacturing, industrial, or metal-mechanic environment preferred.
• Proven Proficiency with Salesforce, customer portals, and Microsoft Office applications.
• Proven intermediate to advanced Excel skills is required.
• Bilingual, strong written and verbal communication skills in English and Spanish is required.
• Ability to manage multiple customer accounts, priorities, and projects while maintaining a high level of accuracy and responsiveness.
• Proven ability to build strong relationships and maintain a professional, customer-focused approach, including managing escalations and sensitive customer situations.
• Strong collaboration skills with the ability to work effectively across Sales, Operations, Planning, Engineering, Finance, Logistics, and Supply Chain teams.

Responsabilidades

• Manage end-to-end customer order fulfillment and ensure a positive customer experience.
• Provide proactive updates on order status, delivery schedules, and potential risks.
• Partner with Sales to support customer retention and business growth within assigned accounts.
• Collaborate with cross-functional teams to ensure on-time delivery and resolve supply chain issues.
• Coordinate and resolve quality concerns, non-conformance cases, and customer escalations.
• Monitor service performance metrics and communicate results to customers and internal stakeholders.
• Build strong customer relationships by serving as a trusted point of contact.
• Identify and drive continuous improvement opportunities to enhance customer satisfaction and operational efficiency.
• Perform additional duties and special projects as assigned.

Conocimientos

Customer service

Account management

Sales support

Salesforce

Excel

Microsoft Office

Bilingual EN/ES

Educación

Bachelor's Degree in Business, Engineering (Electrical/Mechanical) or related field

Herramientas

Salesforce

Microsoft Office

CRM portals

Descripción del empleo

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Manage end-to-end customer order fulfillment and ensure a positive customer experience.
• Provide proactive updates on order status, delivery schedules, and potential risks.
• Partner with Sales to support customer retention and business growth within assigned accounts.
• Collaborate with cross-functional teams to ensure on‑time delivery and resolve supply chain issues.
• Coordinate and resolve quality concerns, non‑conformance cases, and customer escalations.
• Monitor service performance metrics and communicate results to customers and internal stakeholders.
• Build strong customer relationships by serving as a trusted point of contact.
• Identify and drive continuous improvement opportunities to enhance customer satisfaction and operational efficiency.
• Perform additional duties and special projects as assigned.

YOU HAVE:

• Bachelor's Degree in Business, Engineering (Electrical/Mechanical), or a related field preferred.
• + 3 years of proven Experience in Customer Service, Customer Success, Sales Support, or Account Management within a manufacturing, industrial, or metal-mechanic environment preferred.
• Proven Proficiency with Salesforce, customer portals, and Microsoft Office applications.
• Proven intermediate to advanced Excel skills is required.
• Bilingual, strong written and verbal communication skills in English and Spanish is required.
• Ability to manage multiple customer accounts, priorities, and projects while maintaining a high level of accuracy and responsiveness.
• Proven ability to build strong relationships and maintain a professional, customer‑focused approach, including managing escalations and sensitive customer situations.
• Strong collaboration skills with the ability to work effectively across Sales, Operations, Planning, Engineering, Finance, Logistics, and Supply Chain teams.
• Demonstrated adaptability in a fast‑paced and changing business environment while maintaining a high level of accuracy and responsiveness.
• Self‑motivated team player with a continuous improvement mindset, high integrity, and a commitment to delivering exceptional customer experiences.
• Open to travel occasionally (A tourist VISA is preferred).

WE HAVE:

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day.

nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry‑leading brands that are recognized globally for quality, reliability and innovation.

Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com .

Commitment to strengthen communities where our employees live and work

We encourage and support the philanthropic activities of our employees worldwide

Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance

Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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