Customer Education & Enablement Associate

Teradata Group; Ciudad de México; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

Teradata is seeking a Junior Customer Education Consultant to support the delivery of educational initiatives. This entry-level, customer-facing role focuses on planning, scheduling, and facilitating customer-facing calls and trainings, coordinating with Account Teams to ensure successful adoption of our solutions.

You will work with services, product, marketing, and sales teams to deliver cohesive programs, while developing content, tracking outcomes, and applying best practices to improve

Formación

• Bachelor's degree in technical or professional discipline or equivalent experience.
• Ability to work effectively with cross-functional teams.
• Fluent English with strong communication and collaboration, plus another European language.
• Proficiency with documentation, workspace platforms and AI tools (e.g. PowerPoint, MS Teams, SharePoint).
• Experience in customer education or training is a plus.

Responsabilidades

• Assist in planning and delivering customer enablement programs.
• Act as a point of contact for customers and account teams, guiding training approaches.
• Collaborate to identify education needs and deliver tailored training solutions.
• Help prepare training assessments and recommendations for customers.
• Assist in measuring and improving program effectiveness using feedback and data.
• Stay informed on industry trends in customer education.

Conocimientos

English proficiency

Cross-functional collaboration

Communication

Analytical mindset

Educación

Bachelor's degree in technical or professional discipline or equivalent experience

Herramientas

PowerPoint

MS Teams

SharePoint

Descripción del empleo

Teradata is seeking a Junior Customer Education Consultant to support the delivery of educational initiatives. This entry-level, customer-facing role focuses on planning, scheduling, and facilitating customer-facing calls and trainings, coordinating with Account Teams to ensure successful adoption of our solutions.

You will work with services, product, marketing, and sales teams to deliver cohesive programs, while developing content, tracking outcomes, and applying best practices to improve