Customer Education Consultant for American Region

Teradata; México; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Teradata seeks a Junior Customer Education Consultant to support the delivery of educational initiatives and customer training programs. You will assist planning, scheduling, and facilitating customer-facing calls, collaborating with Account Teams to identify education needs and tailor training solutions.

The role emphasizes learning, program delivery, and continual improvement, with engagement across services, product, marketing, and sales teams to ensure successful outcomes for customers.

Formación

• Bachelor's degree in technical or professional discipline or equivalent experience.
• Ability to work effectively with cross-functional teams.
• Strong communication and collaboration abilities in English and at least one additional European language.
• Proficiency with documentation, workspace platforms and AI tools (PowerPoint, MS Teams, SharePoint).
• Analytical mindset with the ability to evaluate program effectiveness and drive improvements.

Responsabilidades

• Assist in planning and delivering customer enablement programs that align with business objectives and drive product adoption.
• Act as a point of contact for customers and Account Teams, providing guidance on training approaches and developing training plans.
• Collaborate with Account Teams to identify customer education needs and deliver tailored training solutions.
• Help prepare training assessments and recommendations for customers.
• Assist in measuring and analyzing the effectiveness of educational initiatives and improve based on feedback and data.
• Stay informed about industry trends and best practices in customer education and apply them to programs.
• Foster strong relationships with customers to understand their needs and ensure success with products.

Conocimientos

Cross-functional collaboration

English proficiency

Analytical mindset

Educación

Bachelor's degree in technical or professional discipline

Herramientas

PowerPoint

MS Teams

SharePoint

Descripción del empleo

Our company

At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.

What You’ll Do

We are looking for an enthusiastic and detail-oriented Junior Customer Education Consultant to join our team. This entry-level role is customer-facing and focuses on supporting the delivery of educational initiatives through collaboration with Account Teams. The ideal candidate will have a passion for learning and educating customers, helping to drive product adoption through strategic educational initiatives. This role involves assisting with the operational aspects of customer training, including planning, scheduling, and facilitating customer-facing calls and initiatives. The role also involves supporting multiple stakeholders both internally and externally.

Key Responsibilities:

Consulting:

• Assist in planning and delivering customer enablement programs that align with business objectives and drive product adoption.

• Act as a point of contact for customers, and Account Teams provide guidance on best practices training approaches, developing training plans.

• Collaborate with Account Teams to identify customer education needs and deliver tailored training solutions.

• Help prepare training assessments and recommendations for customers.

• Assist in measuring and analyzing the effectiveness of educational initiatives and continuously improving based on feedback and data.

• Stay informed about industry trends and best practices in customer education and apply them to our programs.

• Foster strong relationships with customers to understand their needs and ensure their success with our products.

Delivery:

• Assist in planning and scheduling: Administer project management frameworks, processes, and tools. Help manage scope, resources, work distribution, governance, schedules, budgets, and reporting metrics. Provide status reporting.

• Support stakeholder management: Assist in managing day-to-day relationships with clients and internal stakeholders, resolving issues as needed.

• Content creation: Help facilitate the creation of engaging and relevant content for programs and initiatives.

• Communications: Publish session schedules/calendars and handle customer inquiries.

• Program evaluation: Assist in reporting, data analysis, and program optimization to continuously improve the effectiveness of the program.

Who You’ll Work With

You will work closely with the services organization, product, marketing, and sales teams to ensure cohesive program delivery.

What Makes You a Qualified Candidate

• Bachelor's degree in technical or professional discipline or equivalent experience.

• Ability to work effectively with cross-functional teams.

• Strong communication and collaboration abilities in English and at least one additional European language

• Proficiency with documentation, workspace platforms and AI tools (e.g. PowerPoint, MS Teams, SharePoint, …).

• Analytical mindset with the ability to evaluate program effectiveness and drive improvements.

What You’ll Bring

• Some experience in customer education, training, or a related field is a plus.

#LI-AC1

Why We Think You’ll Love TeradataWe prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.