Customer Claims Resolution Specialist

Danfoss; Reynosa; In loco; MXN 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

13th salary

Annual bonus

Pension plans

Personal insurance

Descrizione del lavoro

Danfoss is seeking a Customer Claims Handling Specialist to manage claims from intake to closure, ensuring precise documentation, ownership, and timely communication. You will coordinate with Site Quality, Engineering, Field Service, Operations, and commercial teams to support investigations and corrective actions.

The role emphasizes thorough record-keeping, trend analysis, and continuous improvement in a global, customer-focused environment. Strong quality background is essential.

Competenze

• Bachelor’s degree in Engineering, Quality, Operations, Business, Customer Service, or related field.
• Proven experience in customer quality, complaint handling, manufacturing quality, technical service, customer support, or related industrial environments.
• Working knowledge of 8D, containment, root‑cause analysis, corrective actions, CAPA concepts, and quality management systems.

Mansioni

• Manage customer claims from intake through closure, ensuring accurate documentation, case ownership, milestone tracking, and timely communication.
• Coordinate cross-functional teams including Site Quality, Engineering, Field Service, Operations, and commercial stakeholders to support investigations and corrective-action follow-up.
• Communicate with customers by providing acknowledgments, status updates, evidence requests, containment updates, and formal responses such as 8D reports.
• Track commitments, due dates, containment actions, and escalation risks to ensure visibility, accountability, and on-time resolution.
• Maintain complete and audit-ready claim records while supporting trend analysis, process improvement initiatives, and continuous learning across the organization.

Formazione

Bachelor’s degree in Engineering, Quality, Operations, Business, Customer Service, or related field

Descrizione del lavoro

Danfoss is seeking a Customer Claims Handling Specialist to manage claims from intake to closure, ensuring precise documentation, ownership, and timely communication. You will coordinate with Site Quality, Engineering, Field Service, Operations, and commercial teams to support investigations and corrective actions.

The role emphasizes thorough record-keeping, trend analysis, and continuous improvement in a global, customer-focused environment. Strong quality background is essential.