Customer Claims Analyst

Danfoss; Reynosa; On-site; MXN 300,000 - 540,000; Full time

Benefits offered by this job

13th salary

Annual bonus

Paid vacation

Pension plan

Personal insurance

Job summary

Danfoss is seeking a Customer Claims Analyst to manage the lifecycle of customer claims from intake to closure in Reynosa, MX. The role collaborates with Quality, Engineering, Logistics, Finance, Sales, and Customer Service to ensure accurate documentation and timely resolutions.

The position emphasizes process improvement, audit readiness, and strong communication across global teams, with a focus on customer satisfaction and operational efficiency.

Qualifications

• Proven experience in quality or customer claims handling within manufacturing, industrial, or customer service environments.
• Knowledge of Salesforce, SAP/QEHS claims systems, customer portals, CAPA/8D documentation, and complaint handling processes.
• Strong analytical, organizational, and problem-solving skills.
• Proficient communication in English across global teams.

Responsibilities

• Manage customer complaints and claim-related activities from case creation through closure.
• Coordinate claim-related tasks, material returns, cross dock logistics, and processing with internal teams and external stakeholders.
• Communicate claim status, corrective actions, and updates through portals, email, service tickets, and collaboration tools to maintain stakeholder alignment.
• Maintain audit-ready records, CAPA documentation, 8D reports, and customer claim files in accordance with DPS standards and customer requirements.
• Track claim KPIs including responsiveness, aging, closure rates, and process performance to support continuous improvement initiatives.

Skills

Quality processes

Customer claims handling

Analytical thinking

Tools

Salesforce

SAP QEHS

Customer portals

CAPA/8D documentation

Job description

Segment: Danfoss Power Solutions Segment

Job Category: Quality and Environment, Health and Safety (EHS)

Work Location Type: On-site

Job Experience Level: Mid-Senior level

Customer Claims Analyst

Req ID: 50639 Job Location: Reynosa, MX Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Category: Quality and Environment, Health and Safety (EHS) Work Location Type: On-site Job Experience Level: Mid-Senior level Job Description

The Impact You'll Make

As our Customer Claims Analyst, you’ll play a key role in ensuring customer complaints and claim-related activities are managed accurately, efficiently, and consistently across the organization. You will support the full claim lifecycle-from intake through closure - while maintaining clear communication, reliable documentation, and alignment with DPS complaint handling standards and customer expectations.

At Danfoss, we support your growth through learning opportunities, global collaboration, and meaningful work. You’ll be part of an inclusive environment where well-being, teamwork, and continuous development are valued every day.

Your impact? You will help strengthen customer trust, improve responsiveness, and support continuous improvement by ensuring claims are tracked, documented, and resolved effectively. Your work will contribute to better operational alignment, audit readiness, and improved customer experience across our global business environment.

You’ll collaborate withQuality, Engineering, Logistics, Finance, Sales, Customer Service, and plant teams, taking ownership ofclaim administration, customer communication, documentation accuracy, and process coordination, helping us move toward a morecustomer-focused and operationally efficient future.

What You’ll Be Doing

• Manage customer complaints and claim-related activities from case creation through closure, ensuring accurate documentation and process consistency across systems.
• Coordinate claim-related tasks, material returns, cross dock logistics, and commercial processing activities with internal teams and external stakeholders.
• Communicate claim status, corrective actions, and updates through customer portals, email, service tickets, and collaboration tools to maintain stakeholder alignment.
• Maintain audit-ready records, CAPA documentation, 8D reports, and customer claim files in accordance with DPS standards and customer requirements.
• Track claim KPIs including responsiveness, aging, closure rates, and process performance to support continuous improvement initiatives.

What We're Looking For

• Proven experience in quality or customer claims handling within manufacturing, industrial, or customer service environments.
• Knowledge ofSalesforce, SAP/QEHS claims systems, customer portals, CAPA/8D documentation, and complaint handling processes.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities effectively.
• Proficient communication skills inEnglish, both written and spoken, with the ability to work across global and cross-functional teams.
• A mindset ofcustomer focus, professionalism, accountability, teamwork, and continuous learning in an international business environment.

What You'll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.

You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.